Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
First Step: A Response to Domestic Violence, Inc.
Harrisonburg, VA
First Step is looking for a reliable individual that has flexible hours and wants to help people and serve their community.
Position: Shelter Manager Position
Hours: 24 to 36 hours a week - Shifts include weekend day shifts, night shifts, afternoon/evening shifts, and holidays. (note: night shifts are 8pm to 8am, weekend and holiday day shifts are 8am to 8pm).
About our organization:
First Step: A Response to Domestic Violence, Inc. is a 501(c)3 non-profit organization that has served the City of Harrisonburg and County of Rockingham for over 40 years. We provide crisis, advocacy, rapid rehousing, and shelter services to survivors of intimate partner and relationship violence and their children. First Step welcomes and respects all survivors, regardless of race, ethnicity, color, age, gender, disability, national origin, religion, language(s) spoken, language proficiency, citizenship status, socioeconomic status, sexual orientation, or gender identity or expression. We are committed to providing free and confidential services to survivors of intimate partner or relationship violence who have experienced economic, physical, sexual, psychological, emotional, and/or verbal abuse.
Our mission:
Our vision:
Position summary:
Shelter Managers manage the First Step shelter weekend days, nights, and during some holiday hours. Shelter Managers answer the hotline, provide crisis intervention and case management services, and provides client shelter intake and orientation. The positions also assist with facilities management.
The positions will report directly to the Director of Client Services.
Duties:
Program Services-
Facilities Management -
Hours:
Position works onsite.
Salaries and benefits:
Qualifications:
Skills:
Positions open until filled.
First Step: A Response to Domestic Violence is an Equal Opportunity Employer. We welcome applications for candidates from diverse backgrounds. Although it is not a requirement for this role, candidates who are bilingual/multilingual are encouraged to apply. We serve in a geographic area with many in our service region speaking English as a second language. Spanish, Arabic, Kurdish are the most common non-English languages spoken by residents in our service area.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
Schedule:
Work Location: In person
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