Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
MARKET SUMMARY:
Northern California Group
Doctors Hospital of Manteca – Manteca, California
Doctors Hospital of Manteca was born in 1962, after local physicians realized their patients were leaving the community in search of their healthcare needs. When it opened its doors, the hospital had just seven doctors and 41 employees. Today, Doctors Hospital of Manteca, a 73-bed facility, is the largest private employer in the community with nearly 500 employees and a staff of more than 180 physicians. Each year, more than 35,000 patients receive some of the most advanced medical care and technology available. But even though the hospital is larger, it has not lost sight of its original mission of providing the best possible care to the community of Manteca.
For more than 50 years, Doctors Hospital of Manteca has been recognized for delivering quality care. Among our distinctions are:
Doctors Hospital of Manteca is fully accredited by The Joint Commission, the nation’s largest hospital accreditation agency. It also continues to rank highly for quality care. https://www.doctorsmanteca.com/
http://doctorsmanteca.com
POSITION SUMMARY:
The Chief Executive Officer has overall operational responsibility and oversee Doctors Hospital of Manteca. The Chief Executive Officer will be responsible to lead by example, setting clear strategies and performance expectations in an environment of participation and collaboration with senior management, physicians, and the Joint Advisory Board(s).
FUNCTIONAL EXPECTATIONS & REQUIREMENTS:
The Chief Executive Officer has the following functional responsibilities in leading Doctors Hospital of Manteca.
ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:
Drive Organizational Success
Use Astute Judgment
Lead Boldly
Shape Strategy
Earn Unwavering Trust
CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:
Minimum ten to fifteen years of progressive experience in facility or healthcare management, culminating in successfully leading a complex entity in a culturally diverse, competitive urban environment. Incumbent should possess the following experiences, professional and personal attributes, and education:
Professional Attributes
Personal Attributes
Education/Certifications
An undergraduate degree in Business, Health Care Administration, or related field is required. A Master’s degree is strongly preferred.
Compensation
Travel
Minimal
Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
*AONE19*
#LI-JH6
Clear All
0 Executive Response Manager jobs found in Modesto, CA area