Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
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Job Summary: We are seeking an experienced and detail-oriented Executive Housekeeper to oversee the housekeeping operations in our establishment. The ideal candidate will have a strong background in housekeeping management, preferably within the hotel or hospitality industry. As an Executive Housekeeper, you will be responsible for maintaining cleanliness and ensuring a high standard of hygiene throughout the facility. Responsibilities: - Manage and supervise the housekeeping staff, including training, scheduling, and performance evaluations - Develop and implement cleaning procedures and protocols to maintain a clean and organized environment - Oversee inventory management of cleaning supplies and equipment - Conduct regular inspections to ensure cleanliness standards are met - Coordinate with other departments to ensure efficient operations - Handle guest requests and complaints promptly and professionally - Maintain records of housekeeping activities, such as room occupancy rates, maintenance requests, and lost and found items - Ensure compliance with health and safety regulations - Provide exceptional customer service to guests Skills: - Strong knowledge of housekeeping management principles and practices - Experience in industrial cleaning techniques and floor care - Familiarity with custodial procedures and equipment - Excellent organizational and time management skills - Attention to detail and a high level of accuracy - Strong leadership abilities with the ability to motivate and inspire a team - Excellent communication and interpersonal skills This is a full-time position with competitive pay. We offer benefits such as health insurance, paid time off, and opportunities for career advancement. If you have a passion for cleanliness, excellent organizational skills, and a commitment to providing exceptional service, we would love to hear from you. Apply now to join our team as an Executive Housekeeper.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 35 – 40 per week
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Ability to Relocate:
Work Location: In person
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