Executive Response Manager jobs in New Orleans, LA

Join us to create the best life for yourself and our residents!

As the Executive Director/General Manager, you are responsible for leading the day-to-day operations of the community, including service provision, financial, human resources, licensure compliance, clinical, sales, marketing, and census development. The Director is responsible for ensuring that the community is providing exceptional quality, outstanding service, sustained resident satisfaction, superior associate engagement, operational efficiency, and strong financial results. He/she will comply will all local, state, and federal regulations and focus on employee and resident safety.

At Pegasus Senior Living, we are united by our passion to celebrate and enhance all lives with kindness and integrity. We strive to create a lifestyle for our residents that is vibrant, joyful and unexpected, creating an environment where standards are high. We expect excellence in service to our residents and families as well as our employees. By creating a supportive workplace for our staff, we in turn, better serve and support our residents and families.

Employee Perks, Programs, and Benefits:

• Lucrative base salary (up to $150K/year) and bonus potential
• Competitive Benefits! Some highlights include:
  • Medical, Dental, Vision, 401K including matching, Employee Assistance and much more!
• Career Development and Advancement Opportunities Nationwide through our Mentorship Program
• Incredible Company Culture
• To learn more about Pegasus Senior Living and to explore our full benefits offerings, check us out at Careers | Senior Living Communities - Pegasus Senior Living

ABOUT THE POSITION:

The Executive Director/General Manager (ED/GM) will provide proactive leadership, overall direction, administration, and management of all aspects of the community to include effective employee management and solid financial performance. The Executive Director/General Manager will ensure fulfillment of our commitment to provide residents with excellence in quality within an upscale senior living environment unequaled in the industry.

The ED/GM will report directly to the Regional Vice President of Operations and will independently operate an inspiring and professional property that reflects excellence and an “above the line” creative environment. They will provide visible, proactive leadership in creating and maintaining the highest standards of customer satisfaction relating to resident care, facilities, food service, life enrichment activities, housekeeping, and staff interactions.
Duties and responsibilities of the Executive Director/General Manager include the following:

• Responsible for the financial performance of the community, operating within the approved budget, meeting and ideally exceeding established performance outcomes and company targeted operating income.
• Foster a strong, cohesive team environment that builds confidence and strong morale among staff and high staff retention.
• Lead the marketing and positioning of the community through personal involvement with strategy and sales initiatives.
• Create the focal point for senior living in the area through clearly communicating the image and brand of the company.
• Build positive service-focused relationships with residents of the community, their families, and staff members.
• Ensure compliance with state and other government regulations.
• Hire, develop and retain high quality multi-functional teams.

Required Skills, Experiences and Competencies:

• Sales skills: Experience overseeing sales with significant accomplishments in building a customer service experience. Understands the sales process from generating prospects, using analytics & closing agreements.
• Financial Acumen: Nimble in managing both top-line results and expense control. Strategically manage pricing to consistently accomplish business goals.
• Operational Excellence: Demonstrates operational excellence by applying company standards while holding the team accountable. Has experience successfully managing volatile business cycles and operations and consistently delivering results/outcomes.

Industry experience includes, but is not limited to:

• 5 years as a top health care or senior living General Manager/Executive Director/General Manager OR any combination of the following:
  • Director of Operations overseeing multiple revenue generating departments allowing significant financial, marketing, and operational accomplishments
  • Regional Director in healthcare industry
• Minimum P&L responsibility of $1-3 Million dollars
• Experience hiring, developing, and retaining large teams.

Strong and Compelling Leadership:

• High Judgement and Diplomacy: Seeks diverse perspectives and critical input, manages an appropriate sense of urgency with the team motivating them to perform at a higher level.
• Effective & balanced Conflict Resolution experience.
• Servant Leadership & Pegasus Senior Living Culture Fit: Is mission-oriented and purpose-driven. Demonstrates a joy in serving others. Is a humble, compassionate, and authentic leader. Tenacious in reaching ambitious goals and driven by success for the company. Loves learning and always seeks self-improvement.
• Hires and Develops the Best: Demonstrated success in selecting, developing, and retaining large teams of quality front-line staff. Hires caring, talented and motivated people, inspiring them to deliver their best.
• Education: Associate degree required or years of experience equivalent; bachelor’s degree strongly preferred.

PSL is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PSL will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective associates and incumbents to discuss potential accommodations with PSL.