Executive Response Manager jobs in New York, NY

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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VP Regulatory Response Writer (QPR)- (Hybrid)
  • Hispanic Technology Executive Council
  • New York, NY FULL_TIME
  • Serves as a Regulatory Response and Oversight Regulatory Response Writer responsible for the promotion, support, monitoring and reporting related to Citis interactions with its regulators,.

    Responsibilities:

    • Participating in the execution of internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and deliver regulatory responses. In addition, engages with the product and function coverage teams, and other internal stakeholders to produce the responses.
    • Analyzing interactions with regulators, including but not limited to: coordinating and managing events related to examinations and continuous monitoring, including working with businesses and functions in negotiating scope and timing of reviews, monitoring requested data aggregation and coordinating and attending regulatory meetings with control functions and business unit personnel; and collaborating with Business Heads to provide guidance on regulatory matters and continually enhancing the framework to identify, assess, control, and monitor regulatory communication.
    • Providing regular updates to management (including preparing business personnel for meetings with regulators) regarding the matters being handled, including, but not limited to, collection, tracking and resolution of queries, review with the area under examination and the timely escalation and resolution of potential issues.
    • Communicating extensively (orally and in writing) and developing effective relationships with regulators.
    • Establishing and developing effective relationships within Citigroup senior management, front line, second line (including independent risk, finance, HR, and Legal), Internal Audit to obtain information / documentation to respond to regulatory requests proactively and on time with quality.
    • Analyzing, digesting and summarizing information/documentation responsive to regulatory requests.
    • Identifying mitigating facts and circumstances (as applicable) to respond to potential issues identified during the examination, pre-exam sessions and post exam sessions.
    • Monitoring the full lifecycle of identified regulatory issues ensuring that concerns are communicated, assigned responsibility, and tracked to resolution.
    • Maintaining the centralized repository where documents are stored and previous regulatory and supervisory findings, reports and similar documents.
    • Stewarding the drafting of the firms Response Letters/progress reports and coordinating involvement of relevant internal stakeholders such as Technology and Internal Audit on the development of regulatory responses.
    • Additional duties as assigned.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    • Experience drafting management reports, regulatory reports, or regulatory responses, or experience in equivalent legal writing
    • Knowledge of Compliance rules, regulations, risks and typologies
    • Experience with or previous exposure to internal control functions and regulators within the region, and in particular banking regulators
    • Must be a self-starter, flexible, innovative and adaptive
    • Effective interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
    • Consistently demonstrates clear and concise written and verbal communication and interpersonal skills
    • Ability to both work collaboratively and independently; ability to navigate a complex organization
    • Advanced analytical skills
    • Ability to both work independently and collaborate with team members
    • Excellent project management and organizational skills and capability to handle multiple projects at one time
    • Proficient in MS Office applications (Excel, Word, PowerPoint)
    • Demonstrated knowledge in area of focus

    Education:

    Bachelors degree, J.D. preferred; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus

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    Job Family Group:

    Compliance and Control

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    Job Family:

    Regulatory Liaison & Exam Management

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    Time Type:

    Full time

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    Primary Location:

    New York New York United States

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    Primary Location Full Time Salary Range:

    $129,840.00 - $194,760.00


    In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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    Anticipated Posting Close Date:

    Apr 22, 2024

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    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the .

    View the Pay Transparency Posting

     

  • 7 Days Ago

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Direct Response Account Executive
  • TVOne
  • New York, NY FULL_TIME
  • SUMMARY: The Direct Response Account Executive is responsible for achieving advertising revenue targets through direct sales in assigned territories. RESPONSIBILITIES: Carry out the entire sales proce...
  • 18 Days Ago

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Executive Support IT Manager- SVP
  • Hispanic Technology Executive Council
  • New York, NY FULL_TIME
  • About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governm...
  • 19 Days Ago

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Communications Manager, Strategic Response
  • Meta
  • New York, NY FULL_TIME
  • Meta is seeking a Communications Manager focused on rapid response communications. The position requires strong media relations skills and experience using social media platforms as a rapid response t...
  • 9 Days Ago

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Manager, Privacy Incident Response
  • Meta
  • New York, NY FULL_TIME
  • The Manager, Privacy Incident Response is responsible for processing potential privacy incidents originating anywhere within the Meta family of apps and services. You manage Meta's privacy incident re...
  • 10 Days Ago

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Account Manager
  • Executive Recruiting Network
  • New Rochelle, NY FULL_TIME
  • Account Manager - Entry & Mid-Level, $50,000 Annual Base Salary Our client is seeking highly-skilled and motivated professionals to join their team as Recruiting Managers in both entry and mid-level c...
  • Just Posted

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0 Executive Response Manager jobs found in New York, NY area

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Executive Assistant to Chief Executive Officer
  • Marcum Search
  • New York, NY
  • Marcum Search LLC is supporting our client in finding a highly skilled Executive Assistant to become part of their dynam...
  • 4/25/2024 12:00:00 AM

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Chief Executive Officer (CEO) - Retail Financial Brokerage
  • Salient
  • Jersey City, NJ
  • Chief Executive Officer - Retail Financial Brokerage Role Overview: The ideal candidate will manage the overall operatio...
  • 4/25/2024 12:00:00 AM

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Chief Executive Officer
  • The Military Veteran
  • New York, NY
  • Title: CEO Direct Reports: Portfolio business managers, supervisors and leadership team Location: Long Island, New York ...
  • 4/24/2024 12:00:00 AM

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Executive Director
  • WelbeHealth
  • Brooklyn, NY
  • Executive Director WelbeHealth is a public benefit company founded in 2015 that offers comprehensive medical and social ...
  • 4/24/2024 12:00:00 AM

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Senior Executive Assistant to Chief Executive Officer
  • LaSalle Network
  • Morristown, NJ
  • LaSalle Network has partnered with a leading global beverage company looking for a Senior Executive Assistant to Chief E...
  • 4/22/2024 12:00:00 AM

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Chief Executive Officer
  • The Military Veteran
  • New York, NY
  • Title: CEO Direct Reports: Portfolio business managers, supervisors and leadership team Location: Long Island, New York ...
  • 4/22/2024 12:00:00 AM

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Personal Assistant to Chief Executive Officer
  • ThreatModeler Software, Inc
  • Jersey City, NJ
  • ThreatModeler is at the forefront of the cybersecurity industry, specifically focusing on threat modeling solutions, com...
  • 4/21/2024 12:00:00 AM

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Chief Executive Officer – Systems Integration Industry Leader – Private Equity, 78789
  • Truenorth Executive Search, Inc.
  • Hoboken, NJ
  • Chief Executive Officer – Systems Integration Industry Leader – Private Equity Our client is an industry leading special...
  • 4/21/2024 12:00:00 AM

The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$98,658 to $159,551
New York, New York area prices
were up 1.6% from a year ago

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