Executive Response Manager jobs in Norfolk, VA

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Careers at Commonwealth Lodging

Top Notch Talent World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW: Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He/she has to coordinate between housekeeping crews in order to inspect assigned areas and to ensure standards. An Executive Housekeeper manages the priorities and establishes and/or implements operating procedures and standards. The Executive Housekeeper also completes financial management tasks, such as setting and adhering to a budget. Furthermore he/she supports their staff and performs the duties of a housekeeper when required. An Executive Housekeeper also needs human resource management skills such as hiring, training, scheduling and evaluating performance of his/her team. Responsible for reporting any maintenance deficiencies and handling guest requests or challenges. Ensure the confidentiality and security of all guest rooms. Works with the Chief Engineer and Front Office Manager on special projects as assigned.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Previous experience in similar job role, or minimum 2 years' experience as assistant executive housekeeper or supervisor
• Previous guest/customer relations training preferred.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 150 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

• Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
• The Executive Housekeeper assists the General Manager in the development of the department's annual budget. Monitors performance against plan.
• Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
• The Executive Housekeeper ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecast business levels.
• Prepares daily assignment sheets for all housekeeping and laundry associates.
• The Executive Housekeeper monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
• Compiles and reports accurate status of "the house" to the front desk department.
• Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
• Maintains standard procedures for security of rented and leased equipment.
• Maintains productivity and labor cost goals.
• Works with finance to conducts formal inventories of linen, supplies and equipment as required.
• The Executive Housekeeper checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
• Maintains departmental key control.
• Maintains deep cleaning program.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.