Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Awards:
Healthgrades® Patient Safety Excellence Award™ (2023)
Lown Institute Hospitals Index: Grade A Cost Efficiency, Grade A Inclusivity
The Pottstown Mercury Readers' Choice Award - Best Hospital
Get With The Guidelines Stroke SILVER PLUS
Get With The Guidelines Heart Failure GOLD PLUS
Accreditations
Accredited by The Joint Commission
Certified Primary Stroke Center
Certified in Hip/Knee Replacement, Heart Failure
Accreditation by the American College of Surgeons
Commission on Cancer
Accreditation with the American College of Radiation Oncology
American College of Radiology Accreditation
CT Scan, MRI, Mammography, Nuclear Medicine, and PET Scan
Intersocietal Accreditation Commission (IAC)
Extracranial Cerebrovascular Testing
Designated Lung Cancer Screening Center by the American College of Radiology
Responsibilities:
Maintains, repairs and Installs refrigeration, heating, air conditioning and ventilation systems and units.
Hours: 7am-3:30pm/rotating weekends and holidays
Qualifications:
Education Requirements
Vocational/Technical Degree - OR - combination of relevant education & experience may be considered in lieu of Vocational/Technical Degree
Experience
Relevant Experience
Certification and Licensure
EPA Universal Refrigerant License must be obtained withing 12 months of hire date.
Security Clearance Required: No
Visa Candidate Considered: No
Full-time
Benefits - Full
Relocation Assistance Available - No
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No
CANDIDATE DETAILS
Seniority Level - Entry
Management Experience Required - No
Minimum Education - High School Diploma or Equivalent
Willingness to Travel - Never
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