Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
RICOH IS LOOKING FOR A SITE MANAGER IN ROCK HILL!
We are seeking a highly motivated and experienced Site Manager to oversee the operations of our property. As a Site Manager, you will be responsible for ensuring the smooth functioning of the property, maintaining high levels of customer satisfaction, and maximizing revenue through effective leasing and upselling strategies.
POSITION PROFILE
Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.
QUALIFICATIONS
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Experience level:
Schedule:
Application Question(s):
Work Location: In person
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0 Executive Response Manager jobs found in Rock Hill, SC area