Executive Response Manager jobs in Rockford, IL

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Firefighter Paramedic
  • Global Medical Response
  • Rockton, IL FULL_TIME
  • Job Description Summary : Firefighter/Paramedics under general supervision perform fire prevention, fire suppression, hazardous material incident response and emergency rescue and Advance Life Support medical assistance duties to protect life and property; performs related responsibilities as required | Job Description :

    Essential Functions

    Customer Service
    * Conduct fire safety, home safety, fire extinguisher and pre-fire planning inspections.
    * Provide information to the public, install smoke detectors, conduct station tours, visit schools, and participate in public education standbys.
    * Work involves serving the public.
    * Work requires cooperative/supportive interaction with co-workers, supervisors, doctors and other healthcare workers.
    * Work requires interaction with representatives of other City departments, other fire departments and local, state and federal agencies.

    Fire Suppression
    * Performs fire suppression duties by responding to emergency fire alarms.
    * Assists in the suppression of structural, residential, commercial, industrial, chemical, petroleum, vehicle, aircraft and Wildland fires; applying the appropriate extinguishing agents to the source of the fire.
    * Operates various pieces of fire equipment and gear for fire suppression and control; drives and operates fire apparatus; search and rescue; ventilation and salvage operations.
    * Provides written reports detailing specific firefighting and rescue actions taken on scene.

    Emergency Medical Services
    * Responds to emergency medical calls; performs primary and secondary physical assessment of ill or injured persons, providing emergency and non-emergency medical procedures both on scene and in a moving vehicle.
    * Performs skilled tasks at the scenes of emergency and non-emergency calls, and transfers patients to medical facilities.
    * Treat patients in accordance with established Emergency Medical Service Protocols and Rural/Metro Fire Department policy.
    * Provide written reports detailing patient care.
    * May serve as a preceptor for paramedic and EMT-B trainees.
    * May from time to time be assigned primary duties as an emergency medical technician paramedic on 911 or transport ambulance.
    * Under a physician's direction, provides treatment or directs response team in the administration of medications, intravenous solutions, respiratory assistance, EKG monitoring, telemetry transmissions and other life support procedures.

    Communications
    * Portable radios are used as a means of communication.
    * Must conduct all radio communications in a professional, respectful manner.

    Maintenance
    * Conduct daily and weekly vehicle and equipment inspections as assigned.
    * Ensure all vehicle and equipment discrepancies are documented and reported to the on-duty Fire Captain.
    * Perform daily maintenance of facilities by cleaning, inspecting, and any other facility maintenance deemed necessary.

    Training
    * Participate in all required training sessions, including, but not limited to; live fire drills, performance evaluation drills, ongoing skills maintenance, practice and training, annual OSHA drills, EMS major skills and any other mandatory Company training.

    Compliance:
    * Reviews paperwork for accuracy and correct process.
    * Must participate in scheduled and unscheduled onsite compliance audits.
    * Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
    * Cooperates with Internal Audit, Compliance and HR on any recommendations and changes to compliance and legal workflow issues.
    * Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
    * Complies and enforces all policies and procedures.
    * Has successfully completed all required Compliance Training within the required time period.
    * Has had no compliance related corrective action during the current review period.

    Additional Duties
    * Perform other duties as directed or which may be assigned that is specific to the local operation.

    Qualifications
    * State, International Fire Service Accreditation Congress (IFSAC) or Fire Service Professional Qualifications System (ProBoard) certifications as a minimum: Firefighter I, Hazardous Materials-Operations
    * If assigned to an airport operation - State, IFSAC, ProBoard or FAA Airport Firefighter certification.
    * State issued or National Registered EMT-Paramedic
    * Current ACLS certification
    * Current CPR certification.
    * Valid driver license with acceptable driving record in accordance with Rural/Metro policy. DUI within last 5 years is disqualifying.
    * Able to work any shift assigned, including nights, holidays and weekends.
    * Available to work overtime as assigned and as needed on an emergency basis.
    * Must meet local standards pertaining to qualifications, training and/or eligibility for hiring placement or promotion.

    Education Requirements
    * High School diploma or GED required.

    Physical Requirements
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, fire department personnel are frequently required to walk, sit, climb, crawl, kneel, bend, stoop, lift, talk, see, hear, feel, use clear speech and operate machinery. There is a need to reach and perform moderate (20-50 pounds) and frequent heavy (50-200 pounds) lifting during the use of tools and equipment, and while assisting others while extinguishing fires or treating ill/injured persons.

    Firefighting may require an annual pack test. The Pack test refers to work capacity tests used to qualify individuals for Wildland firefighting duty. The pack test measures aerobic capacity, muscular strength and muscular endurance. The pack test requires completion at the arduous endurance level: a 3-mile hike with a 45-pound pack to be completed within 45 minutes.

    Cognitive/Psychosocial Requirements & Mental Requirements
    Occasionally: Analyzing, judgment.
    Frequently: Problem solving, professional judgment, decision making, reasoning.
    Constantly: Work requires the ability to read and write reports, follow orders and instructions and read fire manuals. General math calculations such as addition, subtraction, multiplication and division.

    Stress Factors
    Frequently: Repetitive tasks, high pressure.
    Occasionally: Fatigue, intense tasks

    Equipment Operated
    Office: Computers, printers, standard Microsoft Windows and Office software, fire/ems incident reporting system(s), etc.

    Firefighting: Self-Contained Breathing Apparatus (SCBA), personal protective equipment, ladders, portapower units, hammers, chain saws, portable light, etc.

    EMS: Automatic defibrillators, Sphygmomanomer, pulse oxsimetry, angiolcaheters, stethoscopes, glucometers, backboards, etc

    Working Conditions
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work is performed primarily in an indoor office environment; Firefighting, Medical Services and Rescue duties may be performed in or outdoors in potentially adverse conditions, such as, but not limited to: extreme heat, cold, wet, humid, and loud situations.

    Closing Statement
    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need


    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination

    Check out our careers site to learn more about our benefit options.


    EOE including Veterans and Disabled

     

  • 5 Days Ago

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Health response team
  • Rosecrance Health Network
  • Rockford, IL FULL_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose : The Crisis Co Responder Team is recovery and resiliency oriented, intensive, community based rehabilitatio...
  • Just Posted

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Fast Response Help Desk Engineer
  • Palmetto Technology Group, Inc.
  • Dekalb, IL FULL_TIME
  • As a Fast Response Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:The Client experience On-site / Remote serviceDocumentation of C...
  • 1 Month Ago

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Customer Service Representative - Service Response Center, Casual. Rotating
  • Northwestern Memorial Healthcare
  • Woodstock, IL PART_TIME
  • Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the heal...
  • 21 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Part-Time Overnight)
  • Rosecrance Inc.
  • Rockford, IL PART_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to Mobile Crisis Response behavioral health team in the delivery of crisis intervention ser...
  • 21 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Part-Time Overnight)
  • Careers
  • Rockford, IL PART_TIME
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Provide support to Mobile Crisis Response behavioral health team in the delivery of crisis intervention ser...
  • 21 Days Ago

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0 Executive Response Manager jobs found in Rockford, IL area

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$82,525 to $133,460
Rockford, Illinois area prices
were up 1.3% from a year ago

Executive Response Manager in Indianapolis, IN
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Executive Response Manager in Tuscaloosa, AL
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Executive Response Manager in San Diego, CA
The Executive Response Team Agent (ERT)will support the Team mission of enabling business by protecting critical assets and managing risk with a diverse, innovative, partner-oriented team for the ASNA client located in Redmond, WA.
January 04, 2020