Executive Response Manager jobs in Springfield, MA

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Account Executive (Account Manager)
  • Market Mentors
  • Springfield, MA FULL_TIME
  • Account Executive


    POSITION IN-OFFICE in SPRINGFIELD, MA

    • Less than 25 miles from Hartford, CT
    • This is not a telecommuting opportunity


    Market Mentors is a full-service marketing agency serving clients in a variety of industries including (but not limited to) retail, healthcare, banking and financial, insurance, manufacturing, political, and non-profits.  We seek a dynamic, responsible, and customer-focused individual who will serve on our account team. 


    Are you passionate about working with various clients and managing key accounts? Are you a detail-oriented individual who goes the extra mile to see a client—and your team—succeed?  The Account Executive is responsible for serving as a brand manager providing, among other responsibilities, client support, ongoing communication, research, crafting proposals and presentations, and facilitating workflow within the agency. You’d work with a specific group of our great clients.   


    Responsibilities

    • Key account lead for specified clients
    • Drive the strategic plan for managed clients
    • Partner with the account team to oversee client-related work
    • Run client meetings
    • Be responsible for facilitating meeting agendas, recaps, and status reports
    • Generate scope of work and develop sound creative briefs
    • Craft business communications to clients, vendors, and other external stakeholders
    • Proofread and edit client deliverables prepared by other writers in support of your client accounts
    • Work with internal departments to manage in-house creative deliverables, including timelines, deadlines, and presentations
    • Administrative duties include completing status reports and developing thoughtful proposals and presentations


    Must Possess:  

    • A passion for all facets of communications
    • Strong organizational, presentation, and writing skills
    • Amazing attention to detail
    • A strategic thinkiner 
    • Great proofreading skills
    • Ability to manage and maintain multiple key accounts simultaneously and meet strict deadlines
    • Talent to develop rapport with clients through providing day-to-day client contact, managing the relationship & expectations, and troubleshooting with vendors when necessary
    • Strong verbal and written communications skills, including meeting facilitation and presentations
    • Ability to work independently and cooperatively with a team in a creative and fun working environment
    • Ability to receive and grow from constructive feedback from the team and clients
    • Exhibit a sense of urgency and a strong commitment to quality
    • Integrity, professionalism, discretion, and ability to maintain confidentiality
    • Understanding of agency capabilities, vision & mission, and utilizing agency resources/tools appropriately and efficiently
    • Extreme proficiency in Microsoft Office Suite


    Hiring Requirements:

    • Bachelor’s degree in communications business administration, marketing/advertising, or related field
    • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
    • HubSpot Inbound Marketing a plus


    If this describes you, send us your resume with a cover letter of why we should meet.


    At Market Mentors, we strive every day to be amongst the ranks of world-class professionals and leaders, and that is why every team member must complete the Performance Dynamics Program.  Great benefits include health, life, and 401(k).  Fun and creative working environment.  Awesome clients.  If you think you’ve got what it takes to be one of the best, we want to hear from you. 

     

    Market Mentors, LLC, 155 Brookdale Drive, Springfield, MA 01104

    Great benefits include PTO, health, life, and 401(k). Fun and creative working environment.

    EOE


  • 26 Days Ago

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Store Manager
  • Garage clothing-Store Manager-Holyoke Mall-...
  • Holyoke, MA FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 13 Days Ago

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EMT Basic
  • Global Medical Response
  • Greenfield, MA FULL_TIME
  • Emergency Medical Technician (EMT) IMMEDIATELY HIRING! EMT FULL-TIME Opportunity We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency requests for medical...
  • 8 Days Ago

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Paramedic Basic
  • Global Medical Response
  • Greenfield, MA FULL_TIME
  • Paramedic IMMEDIATE HIRING! PARAMEDIC FULL-TIME and PART-TIME Opportunities STARTING RATE OF $24.62 PER HOUR, OR MORE BASED UPON EXPERIENCE! We're hiring Paramedics that are passionate about deliverin...
  • 8 Days Ago

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Paramedic Basic
  • Global Medical Response
  • Springfield, MA FULL_TIME
  • IMMEDIATELY HIRING FOR A PARAMEDIC FULL-TIME OPPORTUNITY STARTING RATE OF $24.62 PER HOUR, OR MORE BASED UPON EXPERIENCE! We're hiring Paramedics that are passionate about delivering compassionate, hi...
  • 13 Days Ago

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EMT Basic
  • Global Medical Response
  • Springfield, MA FULL_TIME
  • Emergency Medical Technician (EMT) IMMEDIATELY HIRING- EMT FULL-TIME Opportunity We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency requests for medical...
  • 23 Days Ago

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0 Executive Response Manager jobs found in Springfield, MA area

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$88,100 to $142,475
Springfield, Massachusetts area prices
were up 1.6% from a year ago

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