Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Account Executive
POSITION IN-OFFICE in SPRINGFIELD, MA
Market Mentors is a full-service marketing agency serving clients in a variety of industries including (but not limited to) retail, healthcare, banking and financial, insurance, manufacturing, political, and non-profits. We seek a dynamic, responsible, and customer-focused individual who will serve on our account team.
Are you passionate about working with various clients and managing key accounts? Are you a detail-oriented individual who goes the extra mile to see a client—and your team—succeed? The Account Executive is responsible for serving as a brand manager providing, among other responsibilities, client support, ongoing communication, research, crafting proposals and presentations, and facilitating workflow within the agency. You’d work with a specific group of our great clients.
Responsibilities
Must Possess:
Hiring Requirements:
If this describes you, send us your resume with a cover letter of why we should meet.
At Market Mentors, we strive every day to be amongst the ranks of world-class professionals and leaders, and that is why every team member must complete the Performance Dynamics Program. Great benefits include health, life, and 401(k). Fun and creative working environment. Awesome clients. If you think you’ve got what it takes to be one of the best, we want to hear from you.
Market Mentors, LLC, 155 Brookdale Drive, Springfield, MA 01104
Great benefits include PTO, health, life, and 401(k). Fun and creative working environment.
EOE
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