Executive Response Manager jobs in Syracuse, NY

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We’re looking for a professional, experienced Executive Housekeeper at the Towneplace Suites Liverpool/Clay to perform impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. You’ll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and oversee the department budget. Job seekers should be reliable, responsible, and take pride in their work. If this sounds like you, we highly encourage you to apply.

• Monitor all the daily operations of the housekeeping department including the cleanliness of all guest rooms and public areas
• Lead, hire, and train hotel housekeeping staff to adhere to our expectations of high-quality cleanliness and customer satisfaction
• Oversee the department budget, take inventory, and ensure there is a stock of adequate supplies
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Proficient in various computer systems to include Microsoft products, Outlook and guest reservations systems.
• Must be able to lead by example and follow Prism’s standards and policies.
• Must be able to convey information and ideas clearly, both oral and written.
• Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc.
• Will be responsible for the overall hiring, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department.
• Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet constraints of a particular need.
• Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.
• Must be able to collaborate with other department leaders and supervisors and members of the Executive Committee.
• Must be able to multi-task and plan work for the day, week and month for self and others.

Physical Requirements:

• Flexible Schedule – ability to work long hours, weekends, holidays.
• Ability to stand for long periods of time, sometimes for the entire shift.
• Ability to move quickly about the property to the various departments.
• Must work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues.

Who We Are

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their supervisor.

Please submit your resume highlighting your relevant experience in the hospitality industry. We offer competitive pay and benefits package.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Ability to Relocate:

• Liverpool, NY 13090: Relocate before starting work (Required)

Work Location: In person