Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The Disaster Response Manager provides ongoing support, collaboration, direction, and expertise to all field staff and applicable other departments and assists those key people in achieving divisional goals, company goals, project specific objectives and ensures adherence to company policies, procedures, applicable laws and regulations, and safety standards.
General Job Requirements
Overall Division Leadership and Growth
Sales and Business Development
Estimating and Project Management
Communicate with the project team in order to fulfill all contractual obligation to complete projects on time and on budget
Process all job-related documents for invoice purposes
Understand and utilize P.O. numbers, in accordance with the company policy, for all project related purchases, subcontractors, etc.
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