Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Summary
Finished product inventory technicians are responsible for creating and maintaining an accurate count of all finished product inventory stored in the finished product vault. In addition to regular audits of the finished products and packaging materials, finished product inventory technicians are responsible for picking and packing orders for delivery to dispensaries in the state. Responsibilities of this role include:
Essential Functions and Responsibilities
Qualifications
Education and Experience
Supervisory Responsibilities
None
Work Environment and Physical Demands
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TYPICAL PHYSICAL DEMANDS: Work may require prolonged standing, some bending, stooping and stretching. Requires lifting up to 50 pounds regularly and push/pull up to 100 pounds also use assistance (multiple people, forklift, dolly, etc.) when lifting/moving over 100 pounds. Frequent holding/grasping with the hands when loading and unloading equipment. Frequent lifting up to 50 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate manicuring tools other office equipment. Requires normal range of hearing. Requires adequate vision with the ability to see color and adjust focus.
TYPICAL WORKING CONDITIONS: Work is performed at a busy outdoor and indoor cannabis facility. The outdoor/indoor facility is exposed to the natural elements. Workers should be prepared for fluctuating cold mornings and hot afternoons weather, sun exposure, and allergies. Work may be stressful at times and may include dealing with difficult people and/or law enforcement. Available to work varied hours/days, including nights, weekends, holidays, and/or events during harvest periods is required.
Justice Cannabis Code of Conduct
All employees are expected to represent the values and maintain the standards contained in the Justice Cannabis Code of Conduct.
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