Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Team Biden-Harris is seeking a talented and creative Digital Rapid Response Manager to join our growing digital rapid response team at Biden-Harris HQ in Wilmington, Delaware.The Digital Rapid Response Manager will assist the Digital Rapid Response Director in managing a team of creative professionals developing content on various social media platforms for Biden-Harris campaign properties (like @BidenHQ). You’re a good fit for this role if you’re politically savvy, adept at following the news, quick on your feet, experienced at managing and delegating for projects, and have a strong understanding of what types of content perform well on each social media platform.
The starting salary for the Digital Rapid Response Manager position is $75,000, on an annualized basis, commensurate with experience and qualifications. This is a full-time, exempt position, that may require work on weekends and has an end date of November 15, 2024. This position is in the bargaining unit represented by SEIU Local-500.
Benefits:
The DNC offers a generous benefit package, including:
- More than 30 days of paid time off, including Federal holidays, open leave, and personal days;
- Health and dental insurance for employee and dependents;
- 90% paid by the DNC, 10% paid by employee;
- Supplementary vision plans available to employees for purchase;
- Pre-tax Flexible spending account benefits available to employees and dependents.
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