Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Summary:
This position is responsible for the routine handling and care of animals being housed in the Rehabilitation/Quarantine area under the supervision of the Wildlife Response Curator at the Alaska SeaLife Center. The main focus of this position is marine mammals but there are occasional responses to birds and other wildlife in the Seward area.
Education/Training Requirements:
Bachelor’s degree in biology, animal science, veterinary science or related field. Two years of experience in animal husbandry, experience with marine mammals preferred.
Essential Duties:
Other Skills and Abilities:
Ability to be organized, self-motivated, and possess a strong sense of cleanliness and animal awareness. Attention to detail. Willingness to work holidays, weekends, and/or overnights to accommodate the needs of the animal patients. Comfortable with social media and potentially being on camera and interviewed while working.
Physical Requirements:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to see and hear; move about; stoop, kneel, and crouch; use arms and hands; handle objects, tools, and controls; and sit. Ability to lift and move 50 pounds. Ability to work with and around large, wild animals.
Accredited by the Association of Zoos and Aquariums
APPLICATION DEADLINE: 2/7/2024
START DATE: 5/1/2024 End Date: 9/30/2024
PAY RATE: $18.50
Please upload your resume, cover letter and letter of reference when you apply.
Must be able to pass background check.
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