Executive Response Specialist jobs in Anderson, IN

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

P
Executive Director
  • Pinnacle Treatment Brand
  • Kokomo, IN FULL_TIME
  • Executive Director

    We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

    Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

    Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

    Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

    As an Executive Director, you will be directly responsible for the daily operations of a growing treatment facility. You will have demonstrated experience in managing key functions in a behavioral health system (required); including teammate relations, human resources, marketing and growth initiatives, state and accreditation compliance, finance management, utilization, and admission flow. You must be able to create strong teams by infusing a positive culture. You will ensure all facility functions are delivered in accordance with state and federal guidelines, best practices and Pinnacle Treatment Centers policies and procedures. 

    Benefits:

    • 18 days PTO (Paid Time Off)
    • 401k with company match
    • Company sponsored ongoing training and certification opportunities.
    • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
    • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
    • Discounted tuition and scholarships through Capella University

    Requirements:

    • Bachelor's or master's degree from an accredited college or university in human services field
    • Five (5) years’ experience in management
    • Ability to coordinate the organization’s services with other community resources.
    • Administrative or supervisory experience in a licensed substance use disorders or mental health treatment facility.
    • Management skills in addressing human resources and financial matters.
    • Travel time expected for the position where the travel occurs, such as locally or in a specific countries or states, and whether travel is overnight.
    • Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier.  This role is required to drive for company purposes.
    • Localized and overnight travel of up to 25% may be required to attend community events, meetings, and conferences.

    Responsibilities:

    • Assures compliance of the program with CARF, State and County Standards to include confidential regulations in accordance with state and federal laws.
    • May assist with developing, implementing, and enforcing all company policies and procedures, including patient and teammate rights according to agency, state, federal and accreditation standards.
    • Plan for and administer managerial, operational, fiscal, and reporting components of the organization.
    • Participate in the Performance Improvement Plan for patient care, teammate retention, and performance.
    • Assess the needs of the participants through outcome surveys, suggestions, and meetings to assure consistent, quality care for the population we serve to include follow-up with adjustments of the development of the program.
    • Ensuring that all teammates are assigned duties based upon their education, training, competencies, and job descriptions.
    • Establish and maintain community relationships, including memorandums of agreement with community resources.
    • Supervise all staff, including medical, clinical, and administrative.
    • Maintain a system to review and verify credentials annually for teammate renewals and compliance.
    • Ensure that policies for documentation in the patient's record are adhered to and timely.
    • Ensure the safety and well-being of staff and patients through the development and implementation of policies and procedures addressing health and safety accreditation standards.
    • Conduct ongoing review of clinical supervisor/lead counselor, Director of Nursing/Nursing Supervisor/ Lead Nurse case files to ensure compliance with Federal, State, CARF and facility requirements.
    • Maintain and monitor compliance with DEA requirements if applicable.
    • Conduct annual performance reviews of the supervisory, medical and support team.
    • Complete all required trainings for orientation / annual as required by program, state and CARF.
    • Coordination with Contact Center to monitor admissions program for census management.
    • Attend team meetings and complete all training courses timely as required.
    • Other duties as assigned.

     

    Join our team. Join our mission.

  • 18 Days Ago

M
Account Executive
  • MSC Industrial Supply Co.
  • Muncie, IN FULL_TIME
  • Built to Make You Better. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North Ameri...
  • 19 Days Ago

E
Executive Director
  • Envive of Anderson
  • Anderson, IN FULL_TIME
  • Envive Healthcare Executive Director Requirements A minimum of three to five years of experience in an operations role Administrator’s license or certificate per state requirements Associate / Bachelo...
  • 20 Days Ago

E
Executive Director
  • Envive Healthcare
  • Hartford, IN FULL_TIME
  • Envive Healthcare Executive Director Requirements · A minimum of three to five years of experience in an operations role · Administrator’s license or certificate per state requirements · Associate / B...
  • Just Posted

U
Account Executive
  • Unified Group Services Inc
  • Anderson, IN FULL_TIME
  • Unified Group Services is a full-service third-party administrator (TPA) for self-insured group health plans. We're dedicated to providing excellent customer service and the flexibility our customers ...
  • 22 Days Ago

M
Executive Secretary
  • Marion Health
  • Marion, IN FULL_TIME
  • JOB SUMMARY: This position is responsible for assisting the President/CEO Office with administrative, and secretarial duties related to the overall operation of the Hospital. Specific responsibilities...
  • 9 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Executive Response Specialist jobs found in Anderson, IN area

R
Systems Applications and Products (SAP) Expert
  • Rapier Solutions
  • Indianapolis, IN
  • Job Description Job Description Rapier Solutions is seeking a highly skilled Systems Applications and Products (SAP) Exp...
  • 4/24/2024 12:00:00 AM

M
Sleep Expert - Sales
  • Mattress Firm
  • Noblesville, IN
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/22/2024 12:00:00 AM

B
Loading and Hauling Expert
  • BOURN2HAUL LLC
  • Westfield, IN
  • Job Description Job Description Drivers and Non-Drivers NEEDED Flexible Scheduling/ Hours Great Pay, fun work environmen...
  • 4/22/2024 12:00:00 AM

R
Logistics Specialist
  • RayzeBio
  • Indianapolis, IN
  • Position: Logistics Specialist Location: Indianapolis Background RayzeBio is a dynamic biotechnology company headquarter...
  • 4/22/2024 12:00:00 AM

W
CARPENTER / REMODELING EXPERT
  • Worthington Design & Remodeling
  • Carmel, IN
  • Job Description Job Description Worthington Design & Remodeling, one of the leading residential design/build remodeling ...
  • 4/20/2024 12:00:00 AM

T
Inventory Specialist
  • Tower Communications Expert, LLC
  • Indianapolis, IN
  • Tower Communications Expert, LLC | Full time **Inventory Specialist** Indianapolis , United States | Posted on 07/01/202...
  • 4/20/2024 12:00:00 AM

C
Payroll Specialist
  • Canon USA & Affiliates
  • Indianapolis, IN
  • **Payroll Specialist - req1194** **OVERVIEW** The Payroll Specialist assists the finance department with day-to-day, mon...
  • 4/20/2024 12:00:00 AM

M
Sleep Expert - Sales
  • Mattress Firm
  • Indianapolis, IN
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/12/2024 12:00:00 AM

Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House. The population was 56,129 at the 2010 census. This is down from 70,000 in 1970. Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$46,256 to $61,132
Anderson, Indiana area prices
were up 1.3% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020