Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
EMT
Join our team and be a part of the top private EMS provider in Montana, offering some of the highest compensation in the state. We are dedicated to providing top-notch emergency medical services and are committed to supporting and rewarding our employees. EMTs respond to emergency and non-emergency calls. They deliver high quality patient care and customer service within the prescribed scope of practice, established protocols and company policies. We are the only 911 transporting agency in the city of Billings and the largest ambulance service in Yellowstone County. In a shift you could have calls with 45-minute transports or less than 5, it is a very dynamic system!
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Why Choose US? As a national leader in medical transport services, AMR is one of 's (GMR) family of solutions. Our teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.
Hourly Range: $17.73 - $27.45/hr
Salary Range: $40,570-$62,813 DOE
(applies for Non-exempt, Full Time employees)
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