Executive Response Specialist jobs in Bismarck, ND

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Project Supervisor - Hazmat Response
  • Ambipar Response
  • Watford, ND FULL_TIME
  • Ambipar Response is an environmental service company with multiple facility and global locations. We currently have an opening for a working role as Project Supervisor in our Amarillo office to become an integral part of our team! You will coordinate and oversee emergency hazmat response and scheduled industrial service projects.

    • Provide management/supervision of multiple personnel, projects while ensuring personnel safety and compliance with local, state, and federal regulations.
    • Direct the utilization of assigned project personnel, equipment and assets to ensure required gross profit targets are achieved;
    • Ensure timely and professional delivery of designated service for a specific location or market;
    • Properly maintain Company facilities & equipment.

    Responsibilities:

    • Ensure the professional and timely performance of projects. Ensure accurate and timely completion and submittal of required project documentation, including, but not limited to, the following:
    • Work tickets - same day
    • Health and safety plans - daily
    • Job information sheets - daily
    • Manifests and/or bills of lading- as required
    • Photographs - daily
    • ER Reports - by next business day
    • Expenses - copy and turn in daily with work ticket
    • Expense Reports - turn in weekly
    • Work orders - as needed
    • Contracts - as needed
    • Updates to project status board - daily
    • Ensure that each project complies with AIE safety guidelines and standard operating procedures (must learn and understand safety guidelines and SOP’s)
    • Increase personal knowledge through attendance in scheduled training sessions and the proficiency of assigned operations personnel through on the job training.
    • Ensure company’s ability to deliver the highest level of service to the customer through project staffing and equipment selection which adhere to the required project scope.
    • Ensure that each assigned project meets the targeted gross profit goal and complies with bid documents through effective supervision and on-site project management.
    • Responsible for all aspects of on-site project management/supervision to include:
    • Planning
    • Regulatory Compliance
    • Execution
    • SAFETY
    • Contract compliance
    • Project documentation
    • Profit / Loss
    • Vendor Invoice Approval
    • Responsible for the project management/oversight of all projects to include but not limited to the following: waste disposal, verification of vendor invoices, review invoices prior to submission to customer, ensure all rental equipment is taken off rent upon completion of project.
    • Responsible for cost minimization practices with regard to the purchasing of overhead and billable items and must have prior approval from the president or director of operations.
    • Ensure that additional work is not performed unless a work modification order is initiated, and identify any additional services that AIE can provide.
    • Is required to assist the company in creating future job opportunities for AIE.
    • Other duties as assigned, based on the changing needs of the company.
    • Ensure all periodic and scheduled maintenance/inspections are completed in accordance with company provided time lines

    Accountabilities:

    • Accurate and timely delivery of project estimating documentation, project reports, project specific invoicing and all supplemental documents.
    • Ensure timely performance of assigned projects and ensure that overall target project profitability goals are achieved.
    • Ensure that adequate employee development is maintained through continuous on the job training.
    • Ensure all employees are in compliance with regard to required training, physicals, etc.
    • Maintain positive employee and customer satisfaction as required.

    Measurements:

    • Personnel development
    • Equipment readiness and condition
    • Personal and project specific HSE statistics
    • Project gross profit
    • Employee satisfaction
    • Percentage of training compliance.

    Advancement Criteria:

    • Develop a working understanding of the estimating and proposal development process.
    • Thorough knowledge of all federal, state and local guidelines (OSHA, TCEQ, TDH, DSHS)
    • Develop fundamental business knowledge as it relates to AIE estimating, project gross profit goals and PSL net profit goals.
    • Proficiency in the use of basic computer programs involving word processing and estimating spreadsheets.

    Benefits:

    • Earned paid time off after six (6) months.
    • Paid holidays after three (3) months of service.
    • 401 K, Medical Insurance and Dental/Vision Coverage. (Eligible after waiting period)

    Job Type: Full-time

    Pay: $26.00 - $32.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday
    • On call
    • Overtime
    • Weekends as needed

    Ability to Relocate:

    • Watford City, ND: Relocate before starting work (Required)

    Work Location: In person

  • 27 Days Ago

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Hazmat Technician
  • Ambipar Response
  • Watford, ND FULL_TIME
  • Ambipar Response is an environmental service company with multiple facility locations that currently has an immediate opening for Hazmat Technicians. We are willing to train the right person. This pos...
  • 27 Days Ago

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Fixed Wing Pilot - Sidney
  • Global Medical Response
  • Sidney, MT FULL_TIME
  • We're Hiring Pilatus PC12 Pilots - Sidney, MT PILOT INCENTIVES: Starting wage $93,849 - $103,234$15K sign on bonus NO TRAINING CONTRACT!!!$40K retention bonus (6 month wait period and this is a 3-year...
  • 19 Days Ago

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Market President
  • The Executive Group
  • Dickinson, ND FULL_TIME
  • Market President, Dickinson, ND Multi-state community bank is in need of a Market President for their Dickinson, ND location. Will be responsible for oversight of the loan portfolio and staff but most...
  • 16 Days Ago

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Ag Loan Officer
  • The Executive Group
  • Bismarck, ND FULL_TIME
  • Ag Loan Officer, Bismarck/Mandan, ND Growing and successful community bank in Bismarck is in need of an additional Ag Loan Officer who understands both the crop (corn, soybeans, wheat, barley, hay) an...
  • 18 Days Ago

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Helicopter Pilots
  • Executive Air Taxi Corp
  • Bismarck, ND FULL_TIME
  • We are hiring for an Emergency Medical Service Program near Bismarck, ND. Preference given to pilots who possess previous EMS experience with a proficiency with VFR programs. Due to the nature of the ...
  • 16 Days Ago

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0 Executive Response Specialist jobs found in Bismarck, ND area

Bismarck (/ˈbɪzmɑːrk/) is the capital of the U.S. state of North Dakota and the county seat of Burleigh County. It is the second-most populous city in North Dakota after Fargo. The city's population was estimated in 2017 at 72,865, while its metropolitan population was 132,142. In 2017, Forbes magazine ranked Bismarck as the seventh fastest-growing small city in the United States. Bismarck was founded by European Americans in 1872 on the east bank of the Missouri River. It has been North Dakota's capital city since 1889, when the state was created from the Dakota Territory and admitted to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$49,652 to $65,621
Bismarck, North Dakota area prices
were up 0.8% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020