Executive Response Specialist jobs in Burlington, VT

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Mobile Crisis Response Peer Support Specialist
  • Washington County Mental Health Services
  • Barre, VT FULL_TIME
  • JOB DESCRIPTION

    Division: Intensive Care Services

    Position: Mobile Crisis Response Peer Support Specialist

    Qualifications: High School degree or equivalent

    Summary of Position:

     As a Peer Support Specialist with lived experience with mental illness and/or substance use disorder, work as part of a two-person mobile crisis response team by using your lived experience and (agency-provided) training to support community members experiencing a personal crisis related to mental health, substance use, or developmental disability concerns. In partnership with a mental health or substance use professional, this position conducts general outreach, supports crisis and risk assessments, solution focused interventions such as emotional de-escalation, coping skills coaching, safety planning, and develops follow up care plans. Duties include coordinating with internal and external supportive services and collaborating with peers and other crisis services team members to provide high quality, compassionate, trauma informed, and client centered care.

    Essential Duties:

    · Screen, triage, and respond to mobile crisis response requests by adult community members experiencing a mental health, substance use, or developmental disability related crisis.

    · Work collaboratively with a co-responding mental health or substance use professional to provide high quality crisis response services that are tailored to the needs of each person encountered.

    · In community settings, assess and screen a person to determine level of crisis, presenting needs, and available support systems to determine appropriate interventions, coping skills, and resources.

    · Intervene appropriately with solution focused problem-solving skills to support the process of resolving a crisis through demonstrating coping skills and contingency planning.

    · Provide peer to peer support and follow up care using active and reflective listening skills to assess individual needs and triage a response plan that supports the individual’s ability to cope with difficult situations.

    · Assist community members who are in crisis to access internal and external resources to be able to navigate current and future crisis.

    · Encourage positive relationships with support systems such as family, positive peer groups, and/or faith-based communities that can offer support and follow up care.

    · Participate in required training, supervision, meetings, and clinical oversight processes.

    · Write timely documentation and complete all other related administrative tasks within required timeframes.

    Qualifications:

    · High School Diploma or equivalent.

    · Lived experience in one of the following:

    · A person who uses their lived experience of mental health or substance use recovery, plus skills learned in formal training, to support others in their own recovery processes.

    · Or, a person with a family member who has mental health or substance use history and knowledge of the mental health care system from navigating it and supporting their family member.

    · A valid driver’s license and comprehensive auto insurance must be always maintained. This position requires the ability to travel to the location where a person is experiencing the crisis.

    · Ability to multi-task and feel comfortable engaging with people in frequently changing environments where the pace and intensity of someone’s needs are unclear.

    · Ability to demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.

    · Proficient written and oral communication skills with the ability to accurately and professionally document work in an electronic medical records system.

    · Ability to understand and support people experiencing a difficult life event or crisis with appropriate boundaries and some knowledge of trauma informed care practices

  • 20 Days Ago

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Rapid Response Peer Support Specialist-Littleton
  • Northern Human Services
  • Littleton, NH PART_TIME
  • Job Description MUST LIVE IN LITTLETON OR SURROUNDING AREAS Northern Human Services is currently seeking individuals and two person teams who want to make a profound difference in the lives of others....
  • 9 Days Ago

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Rapid Response Peer Support Specialist-Colebrook
  • Northern Human Services
  • Colebrook, NH PART_TIME
  • Job Description MUST LIVE IN COLEBROOK OR SURROUNDING AREAS Northern Human Services is currently seeking individuals and two person teams who want to make a profound difference in the lives of others....
  • 2 Months Ago

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Lawn Specialist
  • TruGreen - Lawn Specialist
  • South Burlington, VT FULL_TIME
  • TruGreen is Now Hiring Lawn Specialists!Earn Up to $22.00 per Hour - Comprehensive BenefitsAt TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career...
  • 2 Days Ago

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Year Round Permanent Plant Merchandiser
  • ICS Plant Specialist
  • Littleton, NH PART_TIME
  • Year Round Permanent Plant Merchandiser-This role is for ICS's services & not Home Depot.We do service Home Depot locations but they will not be your employer.Part Time ICS merchandiser’s Tasks and Re...
  • 2 Days Ago

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Field Technician
  • Absolute Spill Response
  • Barre, VT FULL_TIME
  • Ability to perform manual labor with physical exertion. Potential exposure to all weather conditions. Must be able to work as a team, as well as self-directed. Ability to work beyond normal working ho...
  • 2 Days Ago

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0 Executive Response Specialist jobs found in Burlington, VT area

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Youth Employment Specialist
  • The Source and Recruit Company
  • Burlington, VT
  • Employment Type: Full-Time, Monday-Friday, Hybrid Reports To: Program Manager Status: Exempt Youth Employment Specialist...
  • 3/28/2024 12:00:00 AM

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Vehicle Crash/Automotive Expert
  • Robson Forensic
  • Burlington, VT
  • Job Description Job Description VEHICLE CRASH EXPERT / AUTOMOTIVE EXPERT Do you want to use your training, education, an...
  • 3/28/2024 12:00:00 AM

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ERP Specialist | Digital Operations
  • BETA Technologies
  • South Burlington, VT
  • The ERP Specialist will be a key contributor on the PLEX ERP team. The successful candidate will have experience with ER...
  • 3/28/2024 12:00:00 AM

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Residential Lawn Specialist
  • TruGreen
  • South Burlington, VT
  • R20439 100889 49 B Commerce Ave, South Burlington, Vermont 05403 T ruGreen accepts applications on an ongoing basis. Job...
  • 3/28/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Burlington, VT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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Regional Health Care Associate Specialist - Northern Vermont
  • Planned Parenthood of Northern New England
  • Burlington, VT
  • Planned Parenthood of Northern New England (PPNNE) is looking for candidates to fill a full-time, 37.5hr/wk position as ...
  • 3/24/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • South Burlington, VT
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/11/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Essex, VT
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 2/14/2024 12:00:00 AM

Burlington is the most populous city in the U.S. state of Vermont and the seat of Chittenden County. It is located 45 miles (72 km) south of the Canada–United States border and 94 miles (151 km) south of Montreal. The city's population was 42,452 according to a 2015 U.S. census estimate. It is the least populous municipality in the United States to be the most populous incorporated area in a state. A regional college town, Burlington is home to the University of Vermont (UVM) and Champlain College, a small private college. Vermont's largest hospital, the UVM Medical Center, is located within t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$49,160 to $64,973
Burlington, Vermont area prices
were up 1.6% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020