Executive Response Specialist jobs in Cedar Rapids, IA
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
- Emergency Response Team 50 - 100% - Jobs@UIOWA Careers
-
Iowa, IA
FULL_TIME
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BASIC FUNCTION
Function independently to plan, deliver, and evaluate health care for the patients. Respond to nursing concerns, assess patients for acute change in clinical status, and institute appropriate interventions. Promote evidence-based care and guidelines including BLS and ACLS. Provide patient care on the regular wards, proactively rounding on high acuity patients and leading Code Blue events and Rapid Response events. The goal of this clinical service includes early identification of deteriorating patients, prompt resuscitation and transfer to the appropriate level of care. The ultimate goal is to reduce the length of patient stay and improve survival.
KEY AREAS OF RESPONSIBILITY
Provision of Medical. Care and Collaboration with Multidisciplinary Care Team
- Perform overall medical care and medical management on regular wards, exercising autonomy in medical decision-making and services provided primarily in an inpatient setting under a collaborative practice agreement.
- Round on high acuity patients, discuss with the primary team and nursing staff and develop a plan.
- Respond to rapid response events by leading a multidisciplinary team.
- Respond to code blue events by leading a multidisciplinary team.
- Assist with appropriate documentation.
- Lead hot debriefing following codes.
- Following a code blue or rapid response event, communicate with primary team and nursing staff and ensure smooth transition of care and hand off when patients are transferred to other units.
- Discuss treatment options and the associated risks, benefits and limitations with patients and families to assist them in making informed decisions. Initiate goals of care discussion with patients and their families where appropriate.
- Perform and record a medical history and physical examination.
- Order and interpret laboratory tests, imagining studies and other related studies.
- Prescribe, order and administer medications.
- Direct other medical personnel and health professionals in the execution of patient care.
Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession and Education
- Accurately and appropriately complete documentation of patient care in the EMR and other records for compliance, billing and other regulatory standards.
- Participate and/or lead in quality, safety, and process improvement activities.
- Participate in education, training and simulation sessions.
Education/ Health/ Promotion/ Research
- Provide education to patients and their families.
- Enhance and support the clinical educational experience of trainees including medical students, residents and other health professional learners.
- Participate in ongoing research and professional development of self and other staff. Serve on committees to enhance patient care and operations.
Administration/ Human Resources Management
- Assure effective communication/collaboration with all team members in the delivery of care.
- Follow prescribed practices in communicating and elevating any quality and patient safety concerns. Coach and recognize team members whenever appropriate.
- Participate in the UIHC APP Council and professional activities in the department, hospital, community and professional organizations.
Education/License Requirements:
Physician Assistant (PA): Must comply with registration and licensure requirements as specified by the Iowa Board of Physician Assistant Examiners which include graduation from an accredited PA educational program and/or certification by the NCCPA.
Advanced Registered Nurse Practitioner (ARNP): A master’s degree or Doctorate degree in nursing is required.
ARNP - Board certified and registered as an ARNP in state of Iowa.
ARNP - Current license to practice nursing in the State of Iowa is required.
Required Qualifications:
- Excellent written and verbal communication skills are required.
- Demonstrated knowledge of effective strategies for working with diverse faculty, staff and students is required.
Desired Qualifications:
- Reasonable experience in Acute Care or Intensive Care clinical practice in the last 5-7 years is desirable. Recent intensive care internship or practicum will be considered.
- Experience providing overall medical care and provide medical management for patients in an inpatient setting is desirable.
- Experience exercising autonomy in medical decision-making and services provided is desirable.
- Experience managing length of stay, improve resource utilization and decrease costs to patients and the institution while providing personalized care is desirable.
- Knowledge of UIHC policy and procedures is desirable.
Application Process: To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Michaela-davis-1@uiowa.eduAdditional InformationCompensationContact Information - 1 Month Ago
- Clinic Services Specialist - Jobs@UIOWA Careers
-
Iowa, IA
FULL_TIME
- The University of Iowa Hospitals and Clinics department of Neurology is seeking a Clinical Services Specialist to provide daily administrative, clinical, and operational support to the Neurology Ambul...
- 5 Days Ago
- Global Medical Response
-
Rapids, IA
FULL_TIME
- A&P Base Mechanic - Rotor Wing HIRING IMMEDIATELY in Iowa$61,475 - $90,225 (starting pay) Depending on experience *$10,000 sign-on AND 20% GEO stipend available!!* Med-Trans is an industry leader that...
- 19 Days Ago
- Affinity Executive Search
-
Washington, IA
FULL_TIME
- Job description : Position : Position : Tax AssociateExperience : 5 years of (Law Firm) tax law experiencePractice Focus : Federal, State, and International Tax Law for technology, life sciences, and ...
- 19 Days Ago
- Elite Stone Fabrication
-
Dyersville, IA
FULL_TIME
- About us Elite Stone Fabrication is a small business in Dyersville, IA. We are professional, agile, innovative and our goal is to set the standard in the industry for the entire countertop and stone p...
- 18 Days Ago
- Xerox Corporation
-
Rapids, IA
FULL_TIME
- City State / Province Illinois, Indiana, Iowa, Michigan, Minnesota, Ohio, Wisconsin Country United States Department Sales Date Wednesday, September 6, 2023 Working time Full-time Ref# 20032689 Job Le...
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- Cedar Rapids, IA
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0 Executive Response Specialist jobs found in Cedar Rapids, IA area
- Kuvare Holdings
-
Cedar Rapids, IA
- The Case Manager is responsible for managing the processing and administration of annuities. A Case Manager will deliver...
- 4/24/2024 12:00:00 AM
- Peloton
-
Lone Tree, IA
- ABOUT THE ROLEThis is not an open job. Submitting an application allows your profile and resume to be reviewed by a Pelo...
- 4/24/2024 12:00:00 AM
- Johnson County (iowa)
-
Iowa City, IA
- Software Support SpecialistSalary$68,500.83 - $97,902.70 AnnuallyLocationInformation Technology Johnson County Health an...
- 4/24/2024 12:00:00 AM
- The Toro Company
-
Iowa City, IA
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/23/2024 12:00:00 AM
- Truenorth Companies
-
Cedar Rapids, IA
- Do you love payroll?Are you extremely organized,timely, and inquisitive?TrueNorth Companies is looking for an experience...
- 4/23/2024 12:00:00 AM
- New Leader Manufacturing
-
Cedar Rapids, IA
- Job Description Job Description The Training Specialist provides support, assists in the development of the curriculum, ...
- 4/21/2024 12:00:00 AM
- HR Green
-
Cedar Rapids, IA
- Job Description Job Description Join our team! Our mission is BUILDING COMMUNITIES. IMPROVING LIVES. With a history span...
- 4/21/2024 12:00:00 AM
- Four Oaks Family & Children Services
-
Cedar Rapids, IA
- Job Details Level Experienced Job Location US-IA-Cedar Rapids - Cedar Rapids, IA Position Type Full Time Education Level...
- 4/21/2024 12:00:00 AM
About Cedar Rapids, Iowa
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