Executive Response Specialist jobs in Charleston, SC

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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UNIV - Energy Management Technician - Trades Specialist V - Facilities Response Center
  • MUSC
  • Charleston, SC FULL_TIME
  • Job Description Summary

    The Energy Management Technician reports to the Energy Management Trades Manager working in the Facilities Response Center (FRC). Under limited supervision from the Energy Management Trades Manager, the Energy Management Technician is responsible for receiving maintenance requests and trouble calls from across the campus as well as monitoring and operation of the campus building controls systems and monitoring of campus fire alarm systems. The FRC operates 24 hours/day and this position requires working various shifts to cover operation schedules. During emergency utility outages and other emergency situations, may make decisions which have a direct effect on hospital patient life safety, research, and lab animal welfare. Performs other related and unrelated duties as required.

    Entity

    Medical University of South Carolina (MUSC - Univ)

    Worker Type

    Employee

    Worker Sub-Type​

    Classified

    Cost Center

    CC001179 Facilities Response Center (FRC)

    Pay Rate Type

    Hourly

    Pay Grade

    University-05


    Pay Range

    Scheduled Weekly Hours

    40

    Work Shift

    Job Description

    The Energy Management Technician reports to the Energy Management Trades Manager working in the Facilities Response Center (FRC). Under limited supervision from the Energy Management Trades Manager, the Energy Management Technician is responsible for receiving maintenance requests and trouble calls from across the campus as well as monitoring and operation of the campus building controls systems and monitoring of campus fire alarm systems. The FRC operates 24 hours/day and this position requires working various shifts to cover operation schedules. During emergency utility outages and other emergency situations, may make decisions which have a direct effect on hospital patient life safety, research, and lab animal welfare. Performs other related and unrelated duties as required.

    Job Responsibilities:

    30% - Continuously monitor and serve as Control System Operator for University and Hospital JCI Metasys building control systems.  Act on system alarms and interact with field technicians to resolve issues and maintain operations.

    30% - Serve as FRC operator answering facilities related telephone calls from across the campus and respond by making corrective actions in Metasys and/or generating appropriate work orders within the work order system for response by shops.

    20% - Monitor central reporting of campus fire alarm systems and notify personnel for emergency response in the event of an alarm.  Coordinate radio communications during response to alarms.    

    20% - Follow published Engineering & Facilities department standard operating policies and procedures for consistent and effective operation of the FRC.

    Additional Job Description

    Minimum Requirements: A high school diploma and three years trade experience that is directly related to the area of employment. Some positions require a commercial driver's license. Some positions require EPA-approved freon recovery certification. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Continuous) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Continuous) Ability to climb. (Continuous) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Continuous) Ability to work below ground. (Continuous) Ability to work from elevated areas. (Infrequent) Ability to work in confined/cramped spaces. (Continuous) Ability to perform job functions from kneeling positions. (Continuous) Ability to bend. (Continuous) Ability to twist at the waist. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Ability to crawl while performing job functions. (Frequent) Possess good grip strength. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Frequent) Ability to maintain tactile sensory functions. (Continuous) Ability to maintain good olfactory sensory function. (Continuous) Ability to lift up to 50 lbs., unassisted. (Frequent) Ability to lift 50 lbs. or more, assisted. (Frequent) Ability to carry objects on plane, on ladders, up stairs, etc., weighing up to 50 lbs, unassisted. (Frequent) Ability to push/pull equipment carts. (Frequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to match or discriminate between colors. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to operate winches, come-alongs, jacks, etc. (Continuous) Possess maintain dexterity in order to use hand tools, both manual and powered. (Continuous) Ability to qualify physically for respirator use. (Continuous) Additional New Requirements: Ability to obtain and maintain a valid drivers license. Ability to obtain and maintain EPA Approved Freon recovery certification.

    If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

    The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

    Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

  • 1 Month Ago

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Office Specialist-Immediate start
  • TruGreen - Lawn Specialist
  • Summerville, SC FULL_TIME
  • TruGreen is Now Hiring Lawn Specialists!00 per Hour - Comprehensive Benefits 00 per hour Average income is $850 - $1,200 per week* - Based on hourly rate and average bonuses earned for qualifying spec...
  • 10 Days Ago

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Office Specialist, Now Hiring
  • TruGreen - Lawn Specialist
  • Summerville, SC FULL_TIME
  • TruGreen is Now Hiring Lawn Specialists!00 per Hour - Comprehensive Benefits 00 per hour Average income is $850 - $1,200 per week* - Based on hourly rate and average bonuses earned for qualifying spec...
  • 10 Days Ago

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Call Center Representative
  • Charleston Gastroenterology Specialist P
  • Summerville, SC FULL_TIME
  • Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians’ practice and three nationally certified and s...
  • 9 Days Ago

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Fertility Nurse Coordinator
  • Coastal Fertility Specialist
  • Mount Pleasant, SC FULL_TIME
  • Start a rewarding career that will last a lifetime! Coastal Fertility Specialists is growing and has an immediate opening for a Registered Nurse who wants to make a difference in this world by helping...
  • 9 Days Ago

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Certified Registered Nurse Anesthetist (CRNA) - Charleston GI
  • Charleston Gastroenterology Specialist P
  • Summerville, SC FULL_TIME
  • About Charleston GI:Charleston GI is the largest independent gastroenterology practice in the Lowcountry, setting a higher standard of caring in the field. We are dedicated to providing the best patie...
  • 9 Days Ago

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0 Executive Response Specialist jobs found in Charleston, SC area

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Customer Support Specialist - Work From Home>
  • Zip
  • Charleston, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Mount Pleasant, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/19/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Johns Island, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • North Charleston, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/19/2024 12:00:00 AM

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Travel Expert Consultant (Remote)
  • N&A Enterprises and Solutions
  • Charleston, SC
  • Description: We are looking for Travel Expert Consultant's to join our company, who love to plan, coordinate and schedul...
  • 3/17/2024 12:00:00 AM

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Subject Matter Expert III (SELC/SFLC)
  • Chugach Government Solutions, LLC
  • North Charleston, SC
  • Job Description Job Description The candidate will provide System Engineering Life Cycle (SELC), Surface Forces Logistic...
  • 3/16/2024 12:00:00 AM

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Transplant Clinical Practice Nurse Expert
  • Musc
  • Charleston, SC
  • Job Description Summary The Transplant Clinical Practice Nurse Expert reports to the Transplant Operations Director. Und...
  • 3/16/2024 12:00:00 AM

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Transplant Clinical Practice Nurse Expert
  • MUSC
  • Charleston, SC
  • Job Description Summary The Transplant Clinical Practice Nurse Expert reports to the Transplant Operations Director. Und...
  • 2/21/2024 12:00:00 AM

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$47,314 to $62,533
Charleston, South Carolina area prices
were up 1.5% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020