Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Onboarding and Implementation Specialist is tasked with supervising the systems and procedures for onboarding new agents, as well as aiding new associates in rebranding and implementation efforts. Key responsibilities include organizing and disseminating invitations for events, and overseeing social media content for Company Updates, Kickoff, and Mid-Year events. Additionally, this role encompasses managing recognition and success programs for agents across various communication channels, maintaining documentation and reports for agent and company Errors & Omissions (E&O) claims, and administering the company's internal app and website. This includes ensuring the accuracy and up-to-date status of the company roster. The specialist is also responsible for training new hires in brand management, collaborating with senior leadership to support all areas, contributing as a collaborative team member, and aiding in developing and updating project plans to guarantee the successful execution of programs. A critical aspect of this position is evaluating the effectiveness of programs and systems, and making adjustments to foster growth.
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0 Executive Response Specialist jobs found in Charlotte, NC area