Executive Response Specialist jobs in Fairbanks, AK

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Executive Assistant
  • North Slope Borough
  • Barrow, AK FULL_TIME
  • Manages and coordinates the administrative functions for an assigned Department or division, in accordance with Borough and Department policies and procedures.

    The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.  Shown are duties intended to provide a representative summary of   the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

    Updates and tracks a variety of electronic and paper files, records, reports, and related documents; maintains file integrity and confidentiality by monitoring and assuring compliance to Department policies and procedures; assures the accuracy of the electronic and paper filing systems.

    Supervises and coordinates staff and staff development; evaluates staff; monitors operations to identify and resolve problems relating to staffing and scheduling; reviews and processes payroll, payments and personnel action documents. Does not apply to Children and Youth Services.

    Oversees day-to-day office activities; monitors document preparation for accuracy and completion; assists with staff training programs; assists with client services as necessary; coordinates and completes special projects as directed.

    Provide administrative and advanced secretarial support as needed.

    Collects information and compiles data for reports as required.

    Enters information into computer tracking systems; schedules, prepares and proofreads documents for distribution; assists in preparing grant applications and coordination of grant programs.

    Assist in the monitoring of the Department budget, reviews trends and reports issues to be resolved.

    Manages office supplies inventory, orders supplies and processes invoices for payment.

    Compiles and updates statistical information, reports and related documents; attends meetings and takes and transcribes meeting minutes.

    Coordinates and schedules travel arrangements, meetings and appointments as requested.

    Serve as a liaison between agencies, programs and departments; assists clients and residents as needed.

    Maintain absolute confidentiality of work-related issues, personnel records and Borough information.

    Perform other duties as assigned.

     

    Health Department

    Assist in production of bi-monthly newsletter.  (Senior Program ONLY)

    Assist with the implementation of grants and state programs or contracts when necessary.  (Senior Program ONLY)

    May be required to work a non-traditional work schedule to include evening, holidays and weekends and may be subject to 24 hour on-call status.

    Respect clients by recognizing their rights and maintaining confidentiality, including HIPAA requirements.

    Protect self, co-workers and consumers by following policies and procedures to prevent the spread of blood borne and/or airborne diseases.

     

    Knowledge of North Slope Borough policies and procedures.

    Knowledge of the principles of records management, fund accounting, and budgeting.

    Skill in reviewing and correcting mathematical calculations and technical documents.

    Skill in supervision, coordinating staff, and delegating tasks. Does not apply to Children and Youth Services.

    Skill in drafting and completing accurate reports, technical documents and correspondence.

    Skill in using personal computers and a variety of software applications.

    Planning/IHLC Only:

    Ability to speak and read the Inupiaq language fluently.

    High school graduate or G.E.D/or, a combination of 12 years of education and work related experience.

    Four years of office management, advanced secretarial and supervisory work experience; Does not apply to Children and Youth Services.

    Three years of work experience with a PC utilizing common software applications.

     

    Health Department:

    Applicant must pass a criminal history background check conducted by the State of Alaska Background Check Unit and documentation that the individual is free from active pulmonary tuberculosis. 

    THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.

    This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.  This is not intended to be a contract.

  • 21 Days Ago

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Executive housekeeper
  • Sophie Station Suites
  • Fairbanks, AK FULL_TIME
  • Description Position Summary : Plan, manage and assist with the work flow of the Housekeeping Department. Manage the performance of the Housekeeping staff. Duties : Set positive and professional examp...
  • Just Posted

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Executive Assistant
  • Arctic Slope Native Association LTD
  • Barrow, AK FULL_TIME
  • Summary Provide administrative support services, which are fundamental to both the conduct of the department’s operations and the achievement of its operational and financial objectives. Handles a wid...
  • 23 Days Ago

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Executive Assistant
  • Chena Hot Springs Resort
  • Fairbanks, AK FULL_TIME
  • Personal Assistant PostingChena Hot Springs Resort is now hiring for an exciting new position: Reservations/Sales AgentWe are looking to add to our team! Looking for hardworking individuals up for the...
  • 7 Days Ago

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Executive Assistant
  • Chena Hot Springs Resort
  • Fairbanks, AK FULL_TIME
  • Personal Assistant PostingChena Hot Springs Resort is now hiring for an exciting new position: Reservations/Sales AgentWe are looking to add to our team! Looking for hardworking individuals up for the...
  • 7 Days Ago

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Executive Assistant
  • North Slope Borough, AK
  • Barrow, AK FULL_TIME
  • Summary or Purpose Manages and coordinates the administrative functions for an assigned Department or division, in accordance with Borough and Department policies and procedures. Essential Duties and ...
  • 27 Days Ago

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0 Executive Response Specialist jobs found in Fairbanks, AK area

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Intake Specialist
  • Restore Incorporated
  • Fairbanks, AK
  • Job Description Job Description Salary: DOE RESTORE INCORPORATED Behavioral Health Rehabilitation Services Job Title: SU...
  • 4/25/2024 12:00:00 AM

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Retail Service Specialist>
  • O'Reilly Automotive
  • North Pole, AK
  • O'Reilly Automotive - 301 N Santa Claus Ln [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly A...
  • 4/25/2024 12:00:00 AM

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Crisis Hotline Specialist Full-Time Overnight (Not Remote)
  • Careline Crisis Services Inc.
  • Fairbanks, AK
  • Job Description Job Description Salary: $20-23 DOE Full-Time Overnight Crisis Intervention Specialist (NOT REMOTE) The C...
  • 4/25/2024 12:00:00 AM

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Systems Support Specialist
  • General Dynamics Information Technology
  • Fort Wainwright, AK
  • General Dynamics Information Technology (GDIT) is looking for a System Support Specialist for JSMC-IP/ MTCCS at our Ft W...
  • 4/24/2024 12:00:00 AM

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Baseline HSE Specialist HCC
  • Arctic Slope Regional Corporation
  • Fairbanks, AK
  • ASRC Energy Services, LLC (AES) is part of the Alaska Native corporation, Arctic Slope Regional Corporation (ASRC) famil...
  • 4/23/2024 12:00:00 AM

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Center Operations Specialist
  • USO
  • Fort Wainwright, AK
  • Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Ou...
  • 4/21/2024 12:00:00 AM

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PREVENTION COORDINATION SPECIALIST
  • Pacific Air Forces
  • Eielson Afb, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/21/2024 12:00:00 AM

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Merchandising & Product Demonstration Specialist
  • SAS Retail Services
  • Fairbanks, AK
  • Join our dynamic team as a Merchandising & Product Demonstration Specialist! In this multifaceted role, you'll excel in ...
  • 4/2/2024 12:00:00 AM

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$55,447 to $73,279
Fairbanks, Alaska area prices
were up 2.8% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020