Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Due to exponential growth, Human Castle is assisting global manufacturing powerhouse in the Southtowns in the hiring of several ElectroMechanical Maintenance Technicians across several shifts. These are high visibility roles with excellent room for growth and advancement. The average yearly compensation for this role exceeds $70K. The position comes with excellent benefits and 401K as well. You WILL want to know who this company is.
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Preferred:
Apply today for immediate consideration.
Job Type: Full-time
Pay: $29.00 - $33.00 per hour
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Work Location: In person
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