Executive Response Specialist jobs in Johnstown, PA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

B
Peer Recovery Specialist
  • Baltimore Crisis Response, INC
  • Oakland, MD FULL_TIME
  • Location:

    Oakland, MD and surrounding communities


    Shift:

    Saturday and Sunday

    3pm - 11pm


    Job Description:

    Provides person-focused therapeutic services for individuals experiencing mental and behavioral health events of varying acuity, inclusive of substance use and/or withdrawal. Contributes to the collaborative plan of care and delivery of services to individuals through assessment, evaluation, crisis interventions, referrals, education, linkage to care, and progress toward treatment plan outcome-based goals. Works as part of an interdisciplinary team with the individual as decision-maker.


    Essential Functions:

    • Work collaboratively with colleagues of the mobile services as well as community partners, providing support to individuals through the crisis and substance use recovery process.
    • Work with individuals in crisis to develop a crisis plan, provide linkages to care, and introduce other crisis planning tools and professionals as appropriate and as needed, prior to the conclusion of the first engagement.
    • Work with all members of the team to facilitate engagement of the individual who is in crisis; helping them feel welcome and comfortable.
    • Work with individuals in crisis to assist with continuity of care by supporting connection to behavioral health, addiction, peer recovery, and other community resources.
    • Builds relationships with addiction, behavioral health, peer recovery, community outreach providers supporting vulnerable populations, and other community resources.
    • Performs timely and accurate documentation of all individual interactions for support, education, and advocacy, including clinically related information.
    • Empower individuals to become self-advocates for their own recovery and wellness.
    • Works with all individuals using a strengths-based perspective, providing support and encouragement.
    • Coordinate and act as a liaison as assigned and appropriate for internal and external stakeholders.
    • Demonstrate adherence to company policies and expectations and behavioral competencies, both explicit and implicit.
    • All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role.

    Education:

    High School Diploma, GED or Equivalent, Required

    Associate Degree in Human Services or related field, Preferred


    Experience:

    Behavioral health and/or addiction lived experience, Required

    Knowledge of county behavioral health supports, Strongly Preferred


    Additional:

    Valid and unrestricted driver’s license, Required

    Proficiency with Microsoft Office Suite Products, Required

    Proficiency and familiarity with EHR/EMR systems, Preferred


    Credentials:

    Current BLS Certification, Preferred


    Physical Demands:

    Prolonged periods of sitting at a desk or computer workstation.

    Prolonged periods of standing, bending, and reaching.

    Must be able to lift weights up to 50 pounds at times.


    Psycho-Social Demands:

    Seeks guidance / help proactively to support safety and quality care.

    Demonstrates skill of distress-tolerance to maintain calm and safety.

    Models positive regard with all members of the community of care.

    Establishes and maintains interpersonal boundaries.

    Maintains personal and situational awareness through self-reflection.

    Practices ethical, evidence-based, and person-first decision-making.


    Clock Hours:

    16 hours per week / 16 hours per pay period


    Status:

    Hourly


    FLSA:

    Non-Exempt


    Reports To:

    Supervisor of MCRSS

  • 1 Day Ago

T
Rapid Response Team RN
  • THOM Thomas Hospitals
  • Thomas, WV FULL_TIME
  • Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 23 Days Ago

T
Executive Director
  • The Indiana Arts Council
  • Indiana, PA PART_TIME
  • Job Title: Executive Director Organization: Indiana Arts Council Location: Indiana, Pennsylvania Open dates: April 1 - April 22, 2024 Part time salaried position: $18,000/annual (roughly $22/hour, exp...
  • 17 Days Ago

M
Sales Executive
  • MCI Careers
  • Indiana, PA FULL_TIME
  • LOCATION: Remote Work-at-Home JOB TYPE: Full-Time POSITION OVERVIEW: Job Title: Sales Executive Job Type: Full - Time Location: Remote US MCI is a leading Business Process Outsourcing (BPO) company th...
  • 18 Days Ago

M
Sales Executive
  • MCI Military Recruitment
  • Indiana, PA FULL_TIME
  • POSITION OVERVIEW: Job Title: Sales Executive Job Type: Full - Time Location: Remote US MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to...
  • 18 Days Ago

G
Account Executive
  • Gannett | USA TODAY NETWORK
  • Indiana, PA FULL_TIME
  • Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing ...
  • 20 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Executive Response Specialist jobs found in Johnstown, PA area

K
Inventory Specialist
  • Kongsberg Protech Systems USA Corporation
  • Johnstown, PA
  • Job Description Job Description Kongsberg Protech Systems USA in Johnstown, PA is seeking to fill the position of Invent...
  • 4/26/2024 12:00:00 AM

T
Residential Lawn Specialist
  • TruGreen
  • Johnstown, PA
  • Salary: $13.00 an hour R20511 100889 108 Allenbill Dr, Johnstown, Pennsylvania 15904 T ruGreen accepts applications on a...
  • 4/26/2024 12:00:00 AM

C
Risk/Quality Specialist
  • Conemaugh Memorial Medical Center
  • Johnstown, PA
  • Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you ca...
  • 4/26/2024 12:00:00 AM

R
Delivery Specialist
  • RAC Brands
  • Johnstown, PA
  • Job Description Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $15? Why should I a...
  • 4/26/2024 12:00:00 AM

F
Financial Solutions Specialist II
  • First Commonwealth Bank
  • Greensburg, PA
  • First Commonwealth Bank Financial Solutions Specialist II Greensburg , Pennsylvania Apply Now As a First Commonwealth Fi...
  • 4/24/2024 12:00:00 AM

E
IT Support Specialist III
  • Elliott Group
  • Jeannette, PA
  • IT Support Specialist III page is loaded IT Support Specialist III Apply locations Jeannette, PA time type Full time pos...
  • 4/23/2024 12:00:00 AM

K
Tooling and Calibration Specialist
  • Kongsberg Protech Systems USA Corporation
  • Johnstown, PA
  • Job Description Job Description Kongsberg Protech Systems USA in Johnstown, PA is seeking to fill the position of Toolin...
  • 4/23/2024 12:00:00 AM

A
Automation Controls Specialist
  • ARM EnerTech Associates
  • Johnstown, PA
  • ARM EnerTech Associates, LLC (AETA) is a wholly owned subsidiary of ARM Group Enterprises Inc. AETA is looking for an en...
  • 4/22/2024 12:00:00 AM

Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County. Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954). According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$45,007 to $59,481
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020