Executive Response Specialist jobs in Kennewick, WA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Executive Response Specialist jobs

D
General Services, Executive Support Specialist I (Umatilla)
  • Department of Corrections
  • Umatilla, OR FULL_TIME
  • Initial Posting Date:
    03/20/2024
    Application Deadline:
    03/31/2024
    Agency:
    Department of Corrections
    Salary Range:
    $3,817 - $5,489
    Position Type:
    Employee
    Position Title:
    General Services, Executive Support Specialist I (Umatilla)
    Job Description:
    General Services, Executive Support Specialist I (Umatilla)
    Oregon Department of Corrections
    The Oregon Department of Corrections (ODOC) seeks to employ career-oriented candidates and offers employment opportunities in a wide variety of challenging occupations. ODOC’s mission is to promote public safety by holding offenders accountable for their actions and reducing the risk of future criminal behavior.
    This position is represented by American Federations of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.
    Your team:
    The Two Rivers Correctional Institutions General Services Team is responsible for the care of Adults in Custody and the facilities through food service, physical plant, and other services. Your role is to provide support to the Assistant Superintendent of General Services and the teams that report to them. You will work as the point of contact for internal and external stakeholders, assist with time tracking and leave scheduling, manage an executives calendar, and manage purchasing.
    Your role:
    • Confidential office support
    • Assist General Services staff and Assistant Superintendent
    • Lead secretarial and clerical support team
    What it takes:
    • Effective verbal and written communication with a variety of stakeholders from diverse backgrounds
    • Being a self-starter, taking initiative, and working to create a positive team environment
    • Strong organization and attention to detail
    • Appropriate personal boundaries working in a correctional setting
    • Treating others with respect and dignity
    What We Are Looking For
    Minimum Qualifications
    Three (3) years of clerical/secretarial experience which included:
    one year at a full performance level performing typing, word processing, or other generating of documents and lead work responsibility or coordination of office procedures.
    Requested Skills in
    • Leading a clerical support team
    • Ordering supplies using a computerized requisition system
    • Managing an executives calendar, setting meetings, balancing priorities
    • Microsoft Office
    • Working with confidential information, like criminal justice information, health care information, and personal data
    • Monitoring spending and tracking a budget
    Preference may be given to those with LEDS Certification or experience working in a correctional setting.
    Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to an interview.
    In the Work Experience section of your online application clearly describe your experience as it relates to the minimum and special qualifications, requested skills, and/or desired attributes. Be sure to demonstrate you have obtained any skills requested or required through education, work experience, or by showing you have transferable skills (i.e., skills obtained through military education or experience) that substantially relate to this position. Your application and work experience will be used to determine how related your experience is to this position. Your Work Experience must be up to date.
    Failure to provide this information will result in eliminating your application from further consideration. A resume will not substitute for completing the work experience section of your application.
    Working Conditions
    Work preformed in an adult make correctional facility including daily contact with Adults in Custody.
    Requirements for Employment
    You must be able to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: felony convictions, computer theft, identify theft and fraud. CJIS clearance is done at the conditional job offer.
    The Selection Process – We expect to
    • Initial review of minimum qualifications, knowledge, and skills.
    • Consideration of top candidates - Recruitment will review and refer the top candidates to the hiring manager.
    • There will be interviews and/or testing to determine the best candidates for a position.
    • Background check and reference checks - All finalists must pass a thorough a criminal record check and reference check.
    Benefits
    The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range. The State of Oregon provides a generous benefit package, which includes family health and dental insurance, optional short and long-term disability and term life insurance – all of which can be tailored to individual needs. Also provided are fully paid retirement program, modest life insurance policy, paid holidays, vacation and sick leave. Position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.
    Additional Information
    Diversity, Equity, and Inclusion
    is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, and inclusion. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.
    We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The
    EEO is the Law
    poster is available for your reference.
    ODOC is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone (that will have direct contact with residents) who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. For more information regarding PREA please visit:
    United States Department of Justice
    .
    Veterans’ Preference
    Under Oregon Law, qualifying veterans may apply for veterans’ preference.
    Review our veterans’ preference page for details about eligibility
    . Please note – if you checked you are a veteran, you will be asked to upload your documents later in the application process, after you have applied.
    Questions
    If you have questions about the position, please contact the recruiter,
    Chris Elliott
    and reference number: REQ-152091.
    The fine print:
    • Warning! The system will timeout after 20 minutes of inactivity. You must submit your application after you begin the process – you cannot save your progress and come back to it later.
    • Workday performs weekly maintenance Friday evenings and the system may be down for several hours. Please plan accordingly.
    • We may also use other factors to help us decide who will move forward, such as your related work experience, education, and overall professionalism of your application materials.
    • Do not attach extra documents. We will only review documents requested in the posting.
    • ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
    • This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
    • Application information may be used throughout the entire selection process. This process is subject to change without notice. The pay and benefits on all announcement may change without notice.
  • 1 Month Ago
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S
Superintendent - Construction
  • Sandias Executive Search
  • Pendleton, OR FULL_TIME
  • In business for over 80 years, this company has the well-deserved distinction of being one of the oldest GCs in the Pacific Northwest. Their excellent customer service and quality of projects, both gr...
  • 1 Month Ago
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S
Project Manager - Construction
  • Sandias Executive Search
  • Pendleton, OR FULL_TIME
  • In business for over 80 years, this company has the well-deserved distinction of being one of the oldest GCs in the Pacific Northwest. Their excellent customer service and quality of projects, both gr...
  • 1 Month Ago
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T
Executive Assistant
  • Tri-Cities Community Health
  • Pasco, WA FULL_TIME
  • DescriptionBasic Purpose Of The JobThe Executive Assistant provides support to the company’s executive team by performing advanced level administrative duties under limited supervision and interfacing...
  • 22 Days Ago
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Executive Director
  • Brookdale College Place
  • College Place, WA FULL_TIME
  • Overview Executive Director Brookdale College Place College Place, WA Early Access to Paycheck with Earned Wage Access is available for Hourly Associates Make Lives Better Including Your Own. If you w...
  • 8 Days Ago
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B
Executive Director
  • Brookdale College Place
  • College Place, WA FULL_TIME
  • Overview Executive Director Brookdale College Place College Place, WA Early Access to Paycheck with Earned Wage Access is available for Hourly Associates Make Lives Better Including Your Own. If you w...
  • 8 Days Ago
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0 Executive Response Specialist jobs found in Kennewick, WA area

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Document Specialist
  • Johnson Service Group
  • Richland, WA
  • Job Description Job Description This position shall be performed under the day-to-day direction, control, and supervisio...
  • 4/26/2024 12:00:00 AM
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M
Controls Specialist
  • MacDonald-Miller Facility Solutions
  • Kennewick, WA
  • At MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanica...
  • 4/26/2024 12:00:00 AM
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A
Senior Operations Support Specialist
  • Amentum
  • Richland, WA
  • Title Senior Operations Support Specialist Position Number 38960 Company WA River Protection Solutions City/State Richla...
  • 4/25/2024 12:00:00 AM
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E
Social Media Specialist
  • Estherbrook,Inc
  • Kennewick, WA
  • Job Description Job Description working with face book, and other media outlets, making videos Company Description we ar...
  • 4/24/2024 12:00:00 AM
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Systems Safety Specialist
  • Bechtel Corporation
  • Richland, WA
  • # Requisition ID: _276098_ + **Relocation Authorized:** **National - Family** + **Telework Type: Full-Time Office/Projec...
  • 4/23/2024 12:00:00 AM
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O
Parts Specialist
  • O'Reilly Auto Parts
  • Richland, WA
  • Compensation Pay Range: $16.28 - $20.50 The Parts Specialist will provide all retail and installer customers with a high...
  • 4/23/2024 12:00:00 AM
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V
Customer Experience Specialist
  • Volm Companies
  • Pasco, WA
  • Job Title: Customer Experience SpecialistReports to: General ManagerShift: Monday-Friday, during normal business hoursJo...
  • 4/22/2024 12:00:00 AM
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F
Safety Specialist
  • Fowler General Construction, Inc.
  • Richland, WA
  • Fowler General Construction is seeking experienced, qualified applicants for Safety Health Professional (Safety Speciali...
  • 4/22/2024 12:00:00 AM
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About Kennewick, Washington

Kennewick (/ˈkɛnəwɪk/) is a city in Benton County in the southeastern part of the State of Washington, along the southwest bank of the Columbia River, just southeast of the confluence of the Columbia and Yakima rivers and across from the confluence of the Columbia and the Snake River. It is the most populous of the three cities collectively referred to as the Tri-Cities (the others being Pasco across the Columbia and Richland across the Yakima). The population was 73,917 at the 2010 census. July 1, 2017 estimates from the Census Bureau put the city's population at 81,607. The nearest commercia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$52,949 to $69,978
Kennewick, Washington area prices
were up 2.9% from a year ago
View detail

What does an Executive Response Specialist do?

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020