Executive Response Specialist jobs in Kingsport, TN

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Executive Response Specialist jobs

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Executive Relations Specialist
  • EarthLink
  • Wise, VA FULL_TIME
  • Executive Relations Specialist
    Position Summary: EarthLink is seeking an Executive Relations Specialist to join our Sales and Support team to provide customer service and support to our valued customers.

    Responsibilities include providing customer service to EarthLink customers via phone and email. You will answer basic product, billing, technical and other customer service issues with a focus on problem resolution and customer retention. For this role, you will work closely with technical support, Product Support, and EarthLink Sales and Support management staff to ensure that issues are resolved and communicated with timeliness, professionalism, and with a focus on Earthlink’s values and goals.
    We strive to constantly exceed expectations both internally and externally, while providing our customers with reliable and affordable products.
    This is not a remote position. You must live within an hour of and be able to commute to our facility on a daily basis. All applicants must complete a background check and drug screen.
    Essential Duties and Responsibilities:
    • As an Executive Relations Specialist, you will be responsible for Customer Service activities on behalf of EarthLink. These will be inbound phone calls from consumers, and/or Executive escalations from the EarthLink management team.
    • Manage numerous inbound interactions in a timely manner.
    • Assist customers with customer service and issue resolution.
    • Your goal is to establish rapport, deliver maximum value, overcome dissatisfaction, and manage issues from EarthLink customers with a goal of satisfactory resolution, customer retention, and relationship/reputation management while maintaining above average customer satisfaction scores.
    • Troubleshoot advanced issues with customers EarthLink email, email clients and Internet service.
    • Maintain thorough knowledge of EarthLink systems and products.
    • Manage numerous inbound interactions in a timely manner.
    • Assist potential customers with customer service and issue resolution.
    • Understand customer needs and determine an appropriate course of action to meet those needs.
    • Work under time constraints, and process information quickly and accurately.
    • Engage with customers and build sustainable relationships by exceeding their expectations.
    • Manage activities within statistical and operational guidelines and goals.
    • Other duties as assigned.
    Education/Experience/Qualifications:
    • Sense of ownership and pride in your performance and its impact on EarthLink’s success
    • Critical thinking and problem-solving skills
    • High School Diploma or GED
    • 1 years of customer service experience (preferred)
    • 1 years of contact center experience (preferred)
    Skills:
    • Previous hospitality/customer service experience
    • Strong customer service skills, including the ability to listen to the customer's needs and handle challenging interactions while maintaining a positive attitude.
    • Good organizational skills
    • Ability to work in a fast-paced and changing environment, process information quickly and deal professionally with customers of various experience levels and communication styles.
    • Basic computer skills
    • Strong strategic, conceptual, analytical thinking and decision-making skills
    Supervisory Responsibilities: None
    Work Environment:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.
    The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
  • 4 Days Ago
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Executive Relations Specialist Tier I
  • EarthLink
  • Wise, VA FULL_TIME
  • Executive Relations Specialist Tier I Position Summary: EarthLink is seeking an Executive Relations Specialist to join our Sales and Support team to provide customer service and support to our valued ...
  • 2 Days Ago
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Paramedic Basic
  • Global Medical Response
  • Harlan, KY FULL_TIME
  • Paramedic BasicIMMEDIATE HIRING! PARAMEDIC Opportunity We're hiring Paramedics that are passionate about delivering compassionate, high-quality service and basic, as well as advanced, patient care to ...
  • 13 Days Ago
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Truck Driver
  • PRISM RESPONSE LLC
  • Jonesborough, TN FULL_TIME
  • Job Description Job Description This is an exciting time to join our team. With a focus on safety, we are growing, we are profitable, we are investing in our company, and we have big plans! We are a f...
  • 14 Days Ago
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Helicopter Pilot - HAA
  • Global Medical Response
  • Marion, VA FULL_TIME
  • If your passion is flying and you want to work in an environment where every second counts, contact us today! We're hiring a Helicopter Pilot to provide medical air transportation services to Med-Tran...
  • 1 Day Ago
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Foreman
  • PRISM RESPONSE LLC
  • Jonesborough, TN FULL_TIME
  • This is an exciting time to join our team. With a focus on safety, we are growing, we are profitable, we are investing in our company, and we have big plans! We are a full-service national constructio...
  • 3 Days Ago
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0 Executive Response Specialist jobs found in Kingsport, TN area

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Inbound Customer Experience Specialist
  • Foundever
  • Gate City, VA
  • Sykes and Sitel are now FoundeverAt Foundever, we deliver leading CX solutions to global industry clients, including cus...
  • 4/20/2024 12:00:00 AM
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Delivery Specialist
  • O'Reilly Auto Parts
  • Kingsport, TN
  • The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional custom...
  • 4/19/2024 12:00:00 AM
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Patient Access Specialist
  • Ensemble Health Partners, Inc.
  • Kingsport, TN
  • Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of techno...
  • 4/18/2024 12:00:00 AM
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Family Development Specialist
  • Health Connect America
  • Jonesborough, TN
  • Join a team that can truly make an impact on the lives of others! At Health Connect America, we are dedicated to making ...
  • 4/18/2024 12:00:00 AM
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support specialist
  • Michaels Stores
  • Johnson City, TN
  • support specialist page is loaded **support specialist** **support specialist** locationsJohnson City-3211 Peoples St Sp...
  • 4/17/2024 12:00:00 AM
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Delivery Specialist
  • O'Reilly Auto Parts
  • Johnson City, TN
  • The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional custom...
  • 4/17/2024 12:00:00 AM
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Allergy Territory Account Specialist - Johnson City, TN - Remote
  • Novartis AG
  • Johnson City, TN
  • About the Role This is a field-based and remote opportunity. Novartis is more than an organization. It is a thriving com...
  • 4/17/2024 12:00:00 AM
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Software Support Specialist
  • Embridge Consulting Limited
  • Bristol, TN
  • **Unit4 ERP Software Support Specialist Full Time/Permanent Bristol Job Vacancy:** by | Feb 2, 2021 | , | **** **Job Vac...
  • 4/17/2024 12:00:00 AM
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About Kingsport, Tennessee

Kingsport is located in western Sullivan County at 36°32′N 82°33′W / 36.533°N 82.550°W / 36.533; -82.550 (36.5369, −82.5421), at the intersection of U.S. Routes 11W and 23. Kingsport is the northwest terminus of Interstate 26. US 11W leads east 22 miles (35 km) to Bristol and southwest 28 miles (45 km) to Rogersville, while US 23 leads north 38 miles (61 km) to Big Stone Gap, Virginia. I-26 and US 23 lead south 8 miles (13 km) to Interstate 81 and 83 miles (134 km) to Asheville, North Carolina. The city is bordered to the west by the town of Mount Carmel, to the southeast by unincorporated ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$43,958 to $58,095
Kingsport, Tennessee area prices
were up 1.3% from a year ago
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What does an Executive Response Specialist do?

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020