Executive Response Specialist jobs in Lafayette, LA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Business Development Specialist, Emergency Response
  • safetyms
  • Lafayette, LA FULL_TIME
  • An Invitation to Apply for the Position of

    Business Development Specialist, Emergency Response

    Safety Management Systems, LLC

    Louisiana

     

    Company Summary

    Since 1981, Safety Management Systems, LLC has offered medical staffing and safety services to clients across the Gulf of Mexico. Today, Safety Management Systems is one of the largest providers of medical, safety, inspection, industrial hygiene, and emergency response services in the United States with the goal of protecting lives and communities. 

     

    Business Development Specialist, Emergency Response Position Summary

    The Business Development Specialist, Emergency Response is responsible for selling SMS services to State and Government organizations and contractors that manage Emergency Response work. These services include medical and safety oversight, support, staffing, and equipment for public and private clients. This individual will be responsible for identifying opportunities and fostering relationships within the emergency services realm.

     

    Duties, Functions and Responsibilities

    • Establish, build, and maintains business relationships that are key to sales for Emergency Response opportunities
    • Implement a sales strategy that expands our Emergency Response Services to achieve and exceed revenue targets
    • Develop strong rapport with State and Government agencies and key customer representatives by understanding their organizational needs, anticipating service needs, pro-actively providing solutions, and providing excellent customer service. 
    • Communicate with leadership, operations, sales, and support departments to ensure customer’s needs are achieved effectively and timely
    • Assist with the RFP process
    • Partner with new and current customers on existing business and future opportunities for additional services to ensure customer expectations are met
    • Continually maintains strong cognizance of industry trends, competitive environment, and opportunities for growth and communicate to leadership and operations
    • Assists operations with planning and preparation of customer appreciation events
    • Represents SMS at industry related conferences, trade shows, and industry groups to promote and generate sales

     

    QUALIFICATIONS:

     

    1. Bachelor’s Degree in Business Administration, Marketing, or similar field required
    2. Minimum of 5 years experience in business development and consultative sales roles
    3. Emergency Response experience is a must, CEM preferred
    4. Experience selling to State and Federal Government preferred
    5. Knowledgeable of State and Government contracts, regulations and procedures required
    6. Excellent communication skills to communicate effectively, in written and verbal forms, with employees, customers, and the public
    7. Excellent organizational skills required
    8. Position requires flexibility and acceptance with immediate/unscheduled business travel requirements, in some instances for extended days/weeks/months.

     

    Salary & Benefits

    Safety Management Systems offers a highly competitive compensation and comprehensive benefits package which includes: participation in the Acadian Employee Stock Ownership Program, health insurance, life insurance, long term disability insurance, paid sick leave, vacation and holidays, along with many other optional benefit plans.

     

    Acadian Companies is an Equal Opportunity Employer and recognizes the diversity and worth of all individuals. All job offers are contingent on the satisfactory completion of a criminal background check, employment and credential verification, and drug screen.

     

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AEL Helicopter Pilot - HAA
  • Global Medical Response
  • Opelousas, LA FULL_TIME
  • We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We ...
  • 3 Days Ago

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EMT Basic
  • Global Medical Response
  • Rayne, LA FULL_TIME
  • Emergency Medical Technician-Basic (EMT-B) IMMEDIATELY HIRING! EMT FULL-TIME or PART-TIME Opportunity We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency...
  • 22 Days Ago

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EMT-Basic
  • Global Medical Response
  • Crowley, LA FULL_TIME
  • Emergency Medical Technician-Basic (EMT-B) IMMEDIATELY HIRING! EMT FULL-TIME or PART-TIME Opportunity We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency...
  • 26 Days Ago

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Area Pilot - Region 3
  • Global Medical Response
  • Opelousas, LA FULL_TIME
  • We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We ...
  • 28 Days Ago

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EMT Basic
  • Global Medical Response
  • Opelousas, LA FULL_TIME
  • Emergency Medical Technician-Basic (EMT-B) IMMEDIATELY HIRING! EMT FULL-TIME or PART-TIME Opportunity We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency...
  • 1 Month Ago

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0 Executive Response Specialist jobs found in Lafayette, LA area

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Sleep Expert - Sales
  • Mattress Firm
  • Lafayette, LA
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 4/25/2024 12:00:00 AM

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Team Member-Franchise - 1178 - New Iberia, LA (New Iberia, LA)
  • Checkers Drive-In Restaurants, Inc.
  • New Iberia, LA
  • The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whethe...
  • 4/24/2024 12:00:00 AM

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Delivery Specialist
  • O'Reilly Auto Parts
  • Carencro, LA
  • The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional custom...
  • 4/23/2024 12:00:00 AM

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Collection Specialist
  • LHC Group
  • Lafayette, LA
  • Job Description We are hiring for a Collection Specialist to join our Hospice Team. At LHC Group, we embrace a culture o...
  • 4/22/2024 12:00:00 AM

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Demographics Eligibility Specialist
  • Curana Health
  • Lafayette, LA
  • Job Details Job Location Lafayette, LA - Lafayette, LA Position Type Full Time Description Curana Health is a provider o...
  • 4/22/2024 12:00:00 AM

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Automation Specialist
  • The Integration Group of Americas Inc. (TIGA)
  • Lafayette, LA
  • We are a systems integration and engineering services company with a passion for technology. We believe that systems int...
  • 4/21/2024 12:00:00 AM

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Team Member-Franchise - 1176 - Northside, LA (Lafayette, LA)
  • Checkers Drive-In Restaurants, Inc.
  • Lafayette, LA
  • The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whethe...
  • 4/21/2024 12:00:00 AM

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Parts Specialist
  • O'Reilly Auto Parts
  • Scott, LA
  • The Parts Specialist will provide all retail and installer customers with a high level of service. This position will al...
  • 4/21/2024 12:00:00 AM

Lafayette is located at 30°13′N 92°2′W / 30.217°N 92.033°W / 30.217; -92.033 (30.2139, −92.0294) and has an elevation of 36 feet (11.0 m). According to the United States Census Bureau, the city has a total area of 49.2 square miles (127 km2), of which 49.1 square miles (127 km2) is land and 0.1 square miles (0.26 km2) (0.19%) is water. Lafayette is located on the West Gulf Coastal Plain. The site was part of the seabed during the earlier Quaternary Period. During this time, the Mississippi River cut a 325-foot-deep (99 m) valley between what is now Lafayette and Baton Rouge. This valley was...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$45,556 to $60,208
Lafayette, Louisiana area prices
were up 1.2% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020