Executive Response Specialist jobs in Lansing, MI

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Assistant Sergeant at Arms/Police Officer
  • Financial Specialist 13 - Budget Specialist
  • Lansing, MI FULL_TIME
  • Salary
    $52,000.00 - $65,000.00 Annually
    Location
    Lansing, MI
    Job Type
    Permanent Full Time
    Job Number
    04032024
    Department
    Michigan State Senate
    Opening Date
    04/03/2024
    Closing Date
    Continuous
    Bargaining Unit
    N/A

    Job Description

    Under the direction of the Director of the Senate Business Office and supervised by the Sergeant at Arms/Chief of Police and the Assistant Sergeant at Arms/Lieutenant of Public Safety, the Assistant Sergeant at Arms/Police Officer - Public Safety is an MCOLES certified Police Officer for the Michigan Senate Police Department (MSPD). The Assistant Sergeant at Arms/Police Officer - Public Safety provides safety and security for Senators, staff, and visitors of the Senate in and around the Michigan State Capitol building and all other Senate office buildings; attends sessions of the Senate, committee meetings, and other Senate events providing security and related services as needed or assigned. The Assistant Sergeant at Arms/Police Officer - Public Safety primary focus is on public relations, Senate Committee room coverage, routine patrol of Senate buildings and providing emergency response as needed. The Assistant Sergeant at Arms/Police Officer - Public Safety will cross-train and job-rotate with the Assistant Sergeant at Arms/Police Officer Operations team to assure complete coverage of each post and assignment.

    ESSENTIAL JOB FUNCTIONS:


    • Greets Senators, staff, and members of the public; monitors visitor access of entrances and exits to prevent unauthorized persons from entering secured areas of the Capitol and Senate buildings
    • Serves as the primary point of contact for visitors to the Senate, providing information, directions and assistance to visitors of the Binsfeld Office Building, Boji Tower, and the Capitol building
    • Guards and patrols Senate areas of the Capitol Building, Boji Tower, Victor Center, Binsfeld Office Building, and Townsend Parking Ramp, maintaining a professional and proactive security presence
    • Maintains MSPD floor plans for all Senate offices and buildings
    • Conducts safety and security inspections of the Senate Chamber, gallery, and committee rooms in preparation for Senate sessions and committee meetings
    • Attends Senate sessions and committee meetings, ensuring safety, order, and compliance with Senate rules and instructions of the presiding officer and committee chair
    • Responds to criminal and other complaints and calls for service from Senators or staff, and may conduct sensitive investigations upon complaints regarding potential criminal activity or threats
    • Resolves matters with Senate offices; informs Sergeant at Arms/Chief of Police and Assistant Sergeant at Arms/Deputy Chief of Police of activities and problems
    • Maintains a log of security incidents and prepares detailed written reports as required
    SECONDARY DUTIES AND RESPONSIBILITIES:
    • Responds to duress signals, alarms or indications an incident may be a medical emergency, fire emergency, active violence event, workplace violence, bomb threat, or other incident regarding the safety and security of Senators, staff, or visitors
    • Creates and issues appropriate identification and access credentials to Senate employees, members of the media, and other frequent visitors of the Senate utilizing MSPD operated credential and visitor management systems and procedures
    • Monitors video equipment, duress and fire alarms, and responds per MSPD protocols; dispatches officers on call for service
    • Stores and retrieves video footage for MSPD evidentiary purposes
    • Monitors radio frequencies and traffic, including LPD, MSP, House PD
    • Acts as the primary contact for the MSPD; receives calls and directs to appropriate personnel
    • Provides notification of emergency incidents that lead to activation; maintains situational awareness through information monitored via the Operations Center Network, and other outlets
    • Tests and monitors all Senate alarm systems; duress buttons, AED alarms, Binsfeld Office Building door alarms, fire alarms
    • Attends ongoing training for first aid, CPR, AED, and oxygen administration
    • Escorts Senators and staff to nearby parking areas upon request
    • Ensures adequate MSPD supply and equipment levels are maintained in all Senate buildings
    • Attends ongoing training and maintains proficiency with MSPD issued weapons per MCOLES standards and strictly adheres to all laws, rules, and policies applicable to the use of firearms
    • Performs all other duties as assigned by the Director of the Senate Business Office and the Chief of Police

    Required Education and Experience



    • Associates degree or equivalent required; Bachelor’s degree preferred
    • Minimum of five years professional law enforcement work experience
    • MCOLES certification as a Police Officer or eligible for certification reinstatement required
    • Certified in First Aid, CPR, and AED preferred
    • Other combinations of education and experience evaluated on an individual basis

    Alternate Education and Experience



    • Ability to walk, stand, sit, and remain attentive for extended periods of time
    • Ability to participate in physical training, such as defensive tactics and firearms qualifications
    • Extensive knowledge of law enforcement and security functions and procedures
    • Basic knowledge of Microsoft Windows operations systems
    • Ability to comprehend and apply applicable Senate Rules, policies, regulations, and guidelines
    • Ability to work long hours, when necessary, in a fast-paced environment
    • Ability to balance authority with diplomacy and maintain a positive working relationship with others, including elected officials, staff members, and the general public
    • Ability to use, or to be trained to use, equipment related to the duties of the position, including firearms, two-way radios, telephones, basic computer programs and specialized electronic security systems including access control and video monitoring systems
    • Knowledge of building security access control and video monitoring systems
    • Ability to work outside of prescribed hours when necessary
    • Ability to maintain confidentiality of information
    • Ability to work in a professional and nonpartisan manner
    • Ability to develop and maintain good working relationships with legislators and other elected officials, staff, vendors, and other agencies

    Additional Requirements and Information

    This job description is not intended as a comprehensive list of all of the duties required of this position. Additional duties may be assigned from time to time, and the listed duties are subject to change at any time, with or without notice.

    STATUS: Salaried, with a standard benefit package
    SALARY: $52,000 - $65,000, based on experience
    GOVERNING CAUCUS: Nonpartisan

    This is a non-civil service, at-will position.

    Interested applicants, please submit a cover letter and resume with your application. Applicants who are selected for an interview will be asked to complete a skills assessment.

    The Michigan Senate considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, height, weight, disability, marital status, sexual orientation, gender identity or expression, or any other legally protected status. If you are a person with a qualified disability, you may request any needed reasonable accommodation to participate in the application, testing, and/or interview process by contacting the Senate ADA Coordinator at 517-373-1675.


    The Michigan Senate employment benefits include an array of options from health insurance to retirement programs. This page gives a brief explanation of some of the benefits that are offered by the Michigan Senate.


    Insurance and Other Benefits

    Insurances include medical, dental, vision and life. Employees also have the option to purchase additional life, accidental death, long term disability, long term care insurance, and legal services. Flexible spending accounts for medical expenses and child care are also available.


    Leave Time

    Full time/salaried employees receive 16 hours of personal time upon hire and accrue 8 hours of leave time per pay period.


    Holidays

    State employees receive 13 scheduled holidays each year, including New Year’s Eve and New Year’s Day, Christmas Eve and Christmas Day, Memorial Day, and Veterans Day, just to name a few. State employees also receive Election Day off every other year.


    Deferred Compensation

    Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). The employee decides the amount deducted from their paycheck.


    Retirement

    Employees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 5%).

  • Just Posted

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CPS/FC Services Specialist 9-12 Ingham County (Case Manager/ Investigator) - Immediate Vacancies
  • Services Specialist 9-12...
  • Lansing, MI FULL_TIME
  • Salary $49,795.20 - $81,931.20 Annually Location Lansing, MI Job Type Permanent Full Time Job Number SS - Ingham - CC Department Health and Human Services - Counties Opening Date 04/17/2024 Closing Da...
  • Just Posted

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EMT Student Trainee - June 17th Lansing
  • Mobile Medical Response Inc
  • Lansing, MI FULL_TIME
  • Objective: The primary responsibility of the EMT Student Trainee is to attend the EMT-Basic class, read and understand the course material, complete all coursework timely, and prepare for the National...
  • 24 Days Ago

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Layout/Assembly
  • Spartan Emergency Response
  • Charlotte, MI FULL_TIME
  • Additional Locations:Requisition ID: 16289Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer and distributor of custom emergency response vehicles, cabs, and chassis. Driven b...
  • 1 Month Ago

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ITM 14
  • Transportation Engineer Licensed Specialist 13
  • Lansing, MI FULL_TIME
  • Salary $34.78 - $50.85 Hourly Location Lansing, MI Job Type Permanent Full Time Remote Employment Flexible/Hybrid Job Number 0801-24-21-140AM Department Technology, Management and Budget Opening Date ...
  • Just Posted

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Security Analyst- Alert Response
  • Convergence Networks
  • Lansing, MI FULL_TIME
  • Security Operation Center – Security Analyst – Alert Response Alert Response Security Analysts are the first people to review and action security alerts received from all our managed security platform...
  • 7 Days Ago

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0 Executive Response Specialist jobs found in Lansing, MI area

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Compliance Specialist
  • Renaissance Health Services Corporation
  • Okemos, MI
  • Requirements Requirements: Position requires a bachelor's degree in business administration, health administration, publ...
  • 4/26/2024 12:00:00 AM

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Walmart Retail Specialist
  • Acosta, Inc
  • Fowlerville, MI
  • Walmart Retail Specialist General Information Company: PRE-US Location: FOWLERVILLE, Michigan, 48836 Ref #: 38669 Functi...
  • 4/26/2024 12:00:00 AM

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Office and Administrative Specialist
  • NeoPollard Interactive
  • Lansing, MI
  • We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery program...
  • 4/26/2024 12:00:00 AM

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Agronomic Research Specialist II
  • Bayer
  • Mason, MI
  • At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for a...
  • 4/25/2024 12:00:00 AM

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Employment Specialist
  • Peckham, Inc.
  • Lansing, MI
  • *Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do...
  • 4/25/2024 12:00:00 AM

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Food Service Specialist
  • Hope Network Neuro Rehabilitation
  • East Lansing, MI
  • The Food Services Specialist is a key associate at Hope Network whose primary responsibilities include: Prepare food as ...
  • 4/23/2024 12:00:00 AM

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Payroll Specialist
  • Granger Waste Services
  • Lansing, MI
  • PAYROLL SPECIALIST SUCCESS INCLUDES the following: •Recognized expert for problem solving and process improvements •Lead...
  • 4/23/2024 12:00:00 AM

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Specialist Equipment Repair
  • Clean Harbors
  • Mason, MI
  • Safety-Kleen in Mason, MI is seeking an Equipment Repair Specialist to join their team! This position will be responsibl...
  • 4/5/2024 12:00:00 AM

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$48,354 to $63,904
Lansing, Michigan area prices
were up 1.3% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020