Executive Response Specialist jobs in Las Vegas, NV
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
Principal Emergency Response Specialist
- Mission Support and Test Services, LLC
-
Mercury, NV
FULL_TIME
-
Responsibilities:We are seeking a Principal Emergency Response Specialist to serve as an Operations Command Center (OCC) Duty Manager.
Key Responsibilities:- Strategic Thinking and Problem-Solving: Utilize advanced tactical thinking to navigate complex problems, deploying effective solutions with precision and agility.
- Analytical Decision-Making: Assess situations with a keen analytical eye, employing sound judgment to make informed decisions that prioritize safety and operational integrity.
- High-Pressure Performance: Excel in a high-stakes, team-oriented environment, managing multiple priorities with resilience. Demonstrate unparalleled composure and the ability to facilitate constructive dialogue with a diverse range of stakeholders, even under extreme pressure.
- Emergency Response Leadership: Serve as the frontline coordinator for emergency incidents at the NNSS, embodying the role of Operations Command Center (OCC) Duty Manager with exemplary leadership.
- Operational Emergency Assessment: Swiftly categorize and classify operational emergencies, initiating immediate protective measures and coordinating response efforts effectively.
- Critical Communication: Execute timely and accurate notifications internally and externally, maintaining a transparent and open communication channel with MSTS Senior Management, NNSA/NFO personnel, and other key stakeholders.
- Interagency Collaboration: Act as a pivotal liaison with federal, state, and local agencies, including the Department of Defense and municipal entities, to streamline response efforts and resource sharing.
- Emergency Management Planning: Contribute to the development and refinement of emergency management procedures, checklists, and instructional materials, ensuring they are current, comprehensive, and compliant with DOE standards.
- Emergency Operations Support: Engage actively in the Emergency Operations Center (EOC) operations, providing essential support during activations for emergencies and scheduled events. Assume critical roles within the EOC, contributing to effective response coordination.
- Drill and Exercise Leadership: Lead and coordinate drills and exercises, enhancing the preparedness and response capabilities of the OCC and broader emergency management team.
- Technology Proficiency: Operate and manage sophisticated communication and data processing technologies, including classified video conferencing, Emergency Communications Network equipment, and electronic notification systems, ensuring seamless information flow during critical incidents.
- Training and Development: Participate in the development, review, and endorsement of operational procedures and training materials.
- Flexibility and Adaptability: Adapt to a rotating shift schedule, demonstrating flexibility and dedication to ensuring continuous operational readiness and response capability.
- Additional Duties: Undertake additional responsibilities as directed by supervisory personnel, contributing to the overall effectiveness and efficiency of emergency management operations at the NNSS.
- Bachelor’s degree in related field or equivalent training and experience and at least 8 years of relevant experience.
- Bachelor’s degree in Emergency Management preferred.
- Two years of experience in emergency management, emergency response center operations, NNSS operations support, or equivalent training and experience.
- Must be able to cope with conflicting priorities, frequent interruptions, and multiple tasks during high stress operations.
- Demonstrated ability to identify problems, analyze them and recommend solutions with minimal guidance.
- Strong organizational and customer service skills.
- High level of written and verbal communication skills including the ability to interact professionally in-person and via remote technology. Strong interpersonal skills and the ability to effectively communicate in both oral and written forms to prepare accurate, concise, complete, and informative materials.
- Demonstrate leadership, command presence, strong interpersonal and communication skills.
- Ability to work in a rotating shift environment.
- Primary work location will be at the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada).
- Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
- Must possess a valid driver license.
MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Annual salary range for this position is $97,451.09 - $148,612.91.
Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity. - 11 Days Ago
Client Services Executive-Las Vegas
- Hispanic Technology Executive Council
-
Las Vegas, NV
FULL_TIME
- Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT...
- 2 Months Ago
Dental Insurance Coordinator
- Mountain West Dental Specialist
-
Las Vegas, NV
FULL_TIME
- Orthodontic Insurance/Billing Coordinator Duties and Responsibilities Good mathematical aptitude in order to prepare and interpret financial reports, collect and track. Process insurance payments and ...
- Just Posted
Paramedic
- Global Medical Response
-
Las Vegas, NV
FULL_TIME
- IMMEDIATELY HIRING! PARAMEDIC Opportunity Up To $12.5k sign-on bonus/relocation, Full Time Paramedic, one-year commitment Check out our careers site benefits page to learn more about our benefit optio...
- 19 Days Ago
EMT
- Global Medical Response
-
Las Vegas, NV
FULL_TIME
- IMMEDIATELY HIRING!! We're hiring Emergency Medical Technicians (EMTs) that will respond to emergency and non-emergency requests for medical assistance and deliver high-quality care, treatment and cus...
- 22 Days Ago
Dispatcher I
- Global Medical Response
-
Las Vegas, NV
FULL_TIME
- Now Hiring: DispatcherOur mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.W...
- 5 Days Ago
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0 Executive Response Specialist jobs found in Las Vegas, NV area
Field Application Specialist - HammerHead
- The Toro Company
-
North Las Vegas, NV
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/24/2024 12:00:00 AM
Live Commerce Expert
- Fud, Inc.
-
Las Vegas, NV
- We are a growing start-up company looking for a Live Commerce Expert to join our community. As a Live Commerce Expert, y...
- 4/23/2024 12:00:00 AM
General Support Technical Specialist
- Employee Navigator
-
Las Vegas, NV
- About Employee NavigatorEmployee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR tech...
- 4/22/2024 12:00:00 AM
Sales Program Expert
- Brave Thinking Institute
-
- We are looking for Strong Salespeople to join our team of talented, mission-driven people. Utilize your skills, to contr...
- 4/21/2024 12:00:00 AM
Paid Search Specialist-----Remote
- Us Tech Solutions
-
Las Vegas, NV
- Location: Irvine, CA - Remote Option - May require occasional travel if located outside of Los Angeles/Orange County are...
- 4/21/2024 12:00:00 AM
Gig Work Expert - Rideshare and Food Delivery Driver
- Fud
-
Las Vegas, NV
- Fud, the World's First Social Hustling Community, is seeking a Gig Work Expert to join our community. As a Gig Work Expe...
- 4/21/2024 12:00:00 AM
Paid Search Specialist-----Remote
- US Tech Solutions
-
Las Vegas, NV
- Location: Irvine, CA - Remote Option - May require occasional travel if located outside of Los Angeles/Orange County are...
- 4/20/2024 12:00:00 AM
Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
- Confidential
-
Las Vegas, NV
- Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
- 4/20/2024 12:00:00 AM
About Las Vegas, Nevada
Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems.
The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,452 to $66,677
Las Vegas, Nevada area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an Executive Response Specialist do?
Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020