Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Credentialing Specialist. As a Credentialing Specialist, you will play a crucial role in ensuring that our healthcare professionals meet all necessary qualifications and credentials. This is a clerical position that requires strong administrative and organizational skills.
Duties:
- Process and review credentialing applications for healthcare professionals
- Verify and validate credentials, licenses, and certifications
- Maintain accurate and up-to-date records of credentialing information
- Communicate with healthcare professionals to obtain missing or incomplete documentation
- Collaborate with internal teams to ensure compliance with credentialing requirements
- Assist in the development and implementation of credentialing policies and procedures
- Utilize computerized systems to input and track credentialing data
- Provide administrative support to the credentialing department
- Answer phone calls and respond to inquiries related to credentialing
Requirements:
- Previous medical receptionist, or administrative role preferred
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent attention to detail and accuracy in data entry
- Proficient in using computerized systems for data management
- Familiarity with phone systems and professional phone etiquette
- Ability to work independently and as part of a team
- Strong written and verbal communication skills
- Knowledge of front desk operations and customer service principles
Job Type: Full-time
Pay: $9.00 - $10.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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