Executive Response Specialist jobs in Milwaukee, WI

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Lead Cybersecurity Engineer - Incident Command - Threat Detection and Response
  • Hispanic Technology Executive Council
  • Milwaukee, WI FULL_TIME
  • At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

    At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual!

    We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative, and growing.

    We invest in our people. We provide opportunities for employees to grow themselves, their careers, and in turn, our business.

    This is a hybrid position. Will require 3 days (M, T, and W) onsite at our downtown MKE location.

    What's the job?

    Primary Duties & Responsibilities:

    • Operate in an incident command role for all major cybersecurity incidents across teams, including cyber-threats, insider risk, and third party.

    • Planning and executing regular incident response and postmortem exercises, with a focus on creating measurable benchmarks to show progress.

    • Be responsible for tracking the execution of playbooks, remediation actions, and lessons learned stemming from cybersecurity incidents.

    • Understand the portfolio of technologies used in threat detection and response, with an eye toward identifying automation opportunities so staff can focus on more advanced tasks.

    • Maintain the documentation and governance processes for multiple teams, ensuring all teams work meets quality standards.

    • Develop and maintain KPIs and scorecards for operational effectiveness.

    • Work with SIEM/SOAR teams to implement automation and detections to improve the organizations cyber-defense posture.

    • Work within the cross-functional purple team to help plan and coordinate purple team activities.

    • Product/Team Lead: Accountable for independently, and/or in coordination with team management, setting the vision and direction for the teams work and influencing work at the department level as well as assisting in the management of team members work allocation and time.

    Qualifications

    Hands-onexperience:

    • Coordinating large-scale, long-duration incidents with multiple business, regulatory, third-party, and technical stakeholders.

    • Skilled communicator, able to brief executive leadership and adapt materials quickly to answer new questions or provide information to a new audience.

    • Preparing reports, slide decks, and other communications materials.

    • Working within a defined GRC system, ensuring controls are documented and successfully tested.

    • Working with BI, SIEM, and ticketing systems.

    General knowledge:

    • Familiarity with MITRE ATT&CK framework,understanding various techniques & tactics used by threat actors, and how those activities are detected.

    • Familiarity with regulatory frameworks in cybersecurity and privacy.

    • Relationship building

    • SOC / Incident Response investigative skills, such as digital forensics, memory analysis, malware reverse engineering or threat hunting.

    • Experience in scripted IT operationsby way ofSystems Administration,Software Development,DevOps, or Site Reliability Engineering.

    • Strong problem-solving, ability to analyze, design, develop,deploy,and support solutions.

    Preferred Qualifications:

    • 5-7 years working in security operations roles.

    • Experience operating in a 24x7 environment.

    • Degree with an emphasis in Cybersecurity, Computer Science, Computer Engineering, Software Engineering, MIS, or a related field

    • Background in information technology with an emphasis on network or systems administration.

    • Hold or willingness to obtain certifications such as GCIH, GCFE, GCFA, GDAT, CISSP, or other relevant security certifications.

    Our Benefits!

    • Tons of room for career growth.

    • We offer highly competitive compensation, including annual bonus opportunities

    • Medical/Dental/Vision plans, 401(k), pension program

    • We provide tuition reimbursement, PTO, and Holiday Pay

    • We provide extensive Professional Training Opportunities

    • We offer an excellent Work/Life Balance

    #LI-Hybrid

    Compensation Range:

    Pay Range - Start:

    $110,040.00

    Pay Range - End:

    $204,360.00

    Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click for additional information relating to location-based pay structures.

    Grow your career with a best-in-class company that puts our clients interests at the center of all we do. Get started now!

    We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

    If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click for information pertaining to compensation and benefits.


     

  • 1 Month Ago

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IT GRC – Regulatory Response Specialist II
  • Northwestern Mutual
  • Milwaukee, WI FULL_TIME
  • At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. At Northwestern Mutual, we believe relationships are built on trust. Tha...
  • 11 Days Ago

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IT GRC - Regulatory Response Specialist II
  • Northwestern Mutual
  • Milwaukee, WI FULL_TIME
  • At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. At Northwestern Mutual, we believe relationships are built on trust. Tha...
  • 13 Days Ago

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Lawn Specialist
  • TruGreen - Lawn Specialist
  • Waukesha, WI FULL_TIME
  • TruGreen is Now Hiring Lawn Specialists!Earn Up to $22.00 per Hour - Comprehensive BenefitsAt TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career...
  • 3 Days Ago

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Large Generator's Enclosures Builders
  • Employment Specialist Group LLC
  • Milwaukee, WI FULL_TIME
  • We are seeking experienced Skilled Builder to join our client’s team. As an enclosure builder, you will be responsible for various construction tasks, including wood framing following blueprints speci...
  • 4 Days Ago

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2nd Shift Order Selectors (Including Sundays)
  • Employment Specialist Group LLC
  • Menomonee Falls, WI CONTRACTOR,FULL_TIME
  • Important Information, please read before applying: The shift hours for these jobs are: Monday to Thursday from 2:00pm to 10pm/11pm. Friday and Saturday Off Sundays are mandatory 7:00am to 3:00pm (Eve...
  • 4 Days Ago

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0 Executive Response Specialist jobs found in Milwaukee, WI area

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Travel Guru- Remote position
  • Adventures With The Bissingers
  • Milwaukee, WI
  • ???????? Become a Travel Guru with Us & Unlock Epic Adventures! ???????? Craving a gig that meshes with your dynamic lif...
  • 3/28/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm, Inc.
  • Mequon, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 3/27/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Brookfield, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/27/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Milwaukee, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/25/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Butler, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/24/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Elm Grove, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/24/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Thiensville, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/24/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Menomonee Falls, WI
  • Is your current job a nightmare? Make it a dream job at Mattress Firm! Join Mattress Firm as a Sleep Expert and have the...
  • 3/24/2024 12:00:00 AM

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$49,310 to $65,171
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020