Executive Response Specialist jobs in New York, NY

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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VP Regulatory Response Writer (QPR)- (Hybrid)
  • Hispanic Technology Executive Council
  • New York, NY FULL_TIME
  • Serves as a Regulatory Response and Oversight Regulatory Response Writer responsible for the promotion, support, monitoring and reporting related to Citis interactions with its regulators,.

    Responsibilities:

    • Participating in the execution of internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and deliver regulatory responses. In addition, engages with the product and function coverage teams, and other internal stakeholders to produce the responses.
    • Analyzing interactions with regulators, including but not limited to: coordinating and managing events related to examinations and continuous monitoring, including working with businesses and functions in negotiating scope and timing of reviews, monitoring requested data aggregation and coordinating and attending regulatory meetings with control functions and business unit personnel; and collaborating with Business Heads to provide guidance on regulatory matters and continually enhancing the framework to identify, assess, control, and monitor regulatory communication.
    • Providing regular updates to management (including preparing business personnel for meetings with regulators) regarding the matters being handled, including, but not limited to, collection, tracking and resolution of queries, review with the area under examination and the timely escalation and resolution of potential issues.
    • Communicating extensively (orally and in writing) and developing effective relationships with regulators.
    • Establishing and developing effective relationships within Citigroup senior management, front line, second line (including independent risk, finance, HR, and Legal), Internal Audit to obtain information / documentation to respond to regulatory requests proactively and on time with quality.
    • Analyzing, digesting and summarizing information/documentation responsive to regulatory requests.
    • Identifying mitigating facts and circumstances (as applicable) to respond to potential issues identified during the examination, pre-exam sessions and post exam sessions.
    • Monitoring the full lifecycle of identified regulatory issues ensuring that concerns are communicated, assigned responsibility, and tracked to resolution.
    • Maintaining the centralized repository where documents are stored and previous regulatory and supervisory findings, reports and similar documents.
    • Stewarding the drafting of the firms Response Letters/progress reports and coordinating involvement of relevant internal stakeholders such as Technology and Internal Audit on the development of regulatory responses.
    • Additional duties as assigned.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    • Experience drafting management reports, regulatory reports, or regulatory responses, or experience in equivalent legal writing
    • Knowledge of Compliance rules, regulations, risks and typologies
    • Experience with or previous exposure to internal control functions and regulators within the region, and in particular banking regulators
    • Must be a self-starter, flexible, innovative and adaptive
    • Effective interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
    • Consistently demonstrates clear and concise written and verbal communication and interpersonal skills
    • Ability to both work collaboratively and independently; ability to navigate a complex organization
    • Advanced analytical skills
    • Ability to both work independently and collaborate with team members
    • Excellent project management and organizational skills and capability to handle multiple projects at one time
    • Proficient in MS Office applications (Excel, Word, PowerPoint)
    • Demonstrated knowledge in area of focus

    Education:

    Bachelors degree, J.D. preferred; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus

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    Job Family Group:

    Compliance and Control

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    Job Family:

    Regulatory Liaison & Exam Management

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    Time Type:

    Full time

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    Primary Location:

    New York New York United States

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    Primary Location Full Time Salary Range:

    $129,840.00 - $194,760.00


    In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

    ------------------------------------------------------

    Anticipated Posting Close Date:

    Apr 22, 2024

    ------------------------------------------------------

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the .

    View the Pay Transparency Posting

     

  • 8 Days Ago

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Direct Response Account Executive
  • TVOne
  • New York, NY FULL_TIME
  • SUMMARY: The Direct Response Account Executive is responsible for achieving advertising revenue targets through direct sales in assigned territories. RESPONSIBILITIES: Carry out the entire sales proce...
  • 18 Days Ago

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Communication specialist
  • Global Medical Response
  • New York, NY FULL_TIME
  • IMMEDIATELY HIRING! Communications Specialist / Dispatcher FULL-TIME Opportunity Location : New York, New York We're hiring Communications Specialists / Dispatchers to join our team at our Greater NYC...
  • Just Posted

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Communications Specialist/Dispatcher CrowdRx
  • Global Medical Response
  • New York, NY FULL_TIME
  • IMMEDIATELY HIRING! Communications Specialist/Dispatcher FULL-TIME Opportunity Location: New York, New York We're hiring Communications Specialists/Dispatchers to join our team at our Greater NYC Venu...
  • 20 Days Ago

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Incident Response specialist
  • EmployVision
  • New York, NY FULL_TIME
  • Job DetailsIncident Response Team Member (CSIRT Consultant) Contract Thru 9/30/2024. Hybrid Role 3 days on site and 2 days work from homeNew York 10019 CSIRT Consultant is a technical expert role with...
  • 8 Days Ago

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Senior Specialist Production Services Application Support
  • Hispanic Technology Executive Council
  • New York, NY FULL_TIME
  • Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management a...
  • 12 Days Ago

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0 Executive Response Specialist jobs found in New York, NY area

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Sr. Litigation Specialist, General Liability
  • The Travelers Indemnity Company
  • Morristown, NJ
  • Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this...
  • 4/26/2024 12:00:00 AM

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Solution Expert
  • Ivalua
  • New York, NY
  • Solution Expert This is an exciting opportunity for a Solution Expert to join our fast-growing Center of Excellence Team...
  • 4/26/2024 12:00:00 AM

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Sales Expert
  • Haavia, Inc.
  • Monroe Township, NJ
  • Position: Technology Sales Expert Location: NJ (Local to NJ) Long Term Client: Telecommunication Rate: $65-70/hr W2 Who ...
  • 4/26/2024 12:00:00 AM

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Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
  • Confidential
  • New York, NY
  • Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
  • 4/25/2024 12:00:00 AM

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Practice Area Expert
  • LexisNexis
  • New York, NY
  • Job Description Job Description The Practice Area Expert NARS position serves as a deep subject matter expert (SME) for ...
  • 4/25/2024 12:00:00 AM

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Community Expert
  • Dvora Life
  • Jersey City, NJ
  • Role and Responsibilities In this role, you will support our residents, providing our unique brand of top-tier customer ...
  • 4/25/2024 12:00:00 AM

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Food Service Equipment, Hot Line Subject Matter Expert New York Hourly
  • Aquant Inc.
  • New York, NY
  • **** **Aquant is taking off like a rocket ship.** Join us for the ride! Were looking for passionate problem-solvers to j...
  • 4/24/2024 12:00:00 AM

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Underwriting Specialist, General Liability
  • Ascot Group
  • New York, NY
  • Job Description This is an opportunity to join Ascot Group - one of the world's preeminent specialty risk underwriting o...
  • 4/22/2024 12:00:00 AM

The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$58,344 to $77,108
New York, New York area prices
were up 1.6% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020