Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
Position is responsible for coordinating and monitoring the processes and requirements for the division’s Response to Intervention programs. Position coordinates local, state and national testing programs at the building level. Position coordinates intervention programs and maintains records for identified students. Position works with central office personnel to identify, manipulate, and share data related to student achievement.
Essential Duties:
Minimum Qualifications:
Must possess a Bachelor’s degree and be eligible for a Virginia teaching license (Master’s degree preferred). Must have completed a minimum of five years of exemplary teaching experience at the elementary level. Must possess knowledge of working with data from various types of student assessments, including assessments required by the State of Virginia. Must possess excellent oral and written communication skills. Must possess the ability to establish and maintain professional relationships with school colleagues, administrators, and students.
In order to view the full job description, please go to the following link:
http://www.nnschools.org/hr/jobs/descriptions/Response_Intervention_Specialist.pdf
This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other related duties as assigned by the principal or appropriate administrator. Newport News Public Schools reserves the right to update, revise or change this job description and related duties at any time.
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