Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
NOW HIRING - Pilatus PC12 Pilots (Elko, Ely and Reno, Nevada)
PILOT INCENTIVES:
We're hiring a Pilatus PC12 Pilot to provide medical air transportation services to our customers. This pilot will be qualified to fly our Pilatus planes. Scheduled shifts run 2 weeks on/2 weeks off and service day or night trips. Safety is a key pillar of our services, therefore all of our pilots work on a quality, professional team that are committed to high safety standards for the crew and our customers.
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QUALIFICATIONS:
Working Conditions:
Physical Demands:
Why Choose Guardian? As a quality air medical transport service, is one of 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .
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Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.
Salary Range: $102,500 - $112,750
Full Benefit Statement: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
Bonus Statement: This position is annual bonus eligible. This position is sign-on bonus eligible.
0 Executive Response Specialist jobs found in Provo, UT area