Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Orlin & Cohen Orthopedic Group is the premier and fastest-growing orthopedic practice on Long Island, providing comprehensive care that helps thousands of our neighbors live more active lives, free from pain. Orlin & Cohen is one of the largest orthopedics practices in the region, with 19 offices in Nassau and Suffolk Counties, Queens, and Staten Island, we have been in business for more than 25 years and have over 1200 dedicated healthcare employees in our care. Team members enjoy competitive salaries, exceptional medical benefits, and generous PTO.
**Full-Time roles receive $12,500 Sign-on Bonus, First half paid at 6 months, final half paid at 12 months** - For Qualified Candidates
Position: FT/PT/PD and open schedule needed
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*This job description is subject to revision at the discretion of the company.*
Thank you for your interest in working with Orlin & Cohen!
**The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Types: Full-time, Part-time, Per diem
Pay: $90,000.00 - $125,000.00 per year
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Work Location: In person
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