Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Position Purpose:
Provide support to Mobile Crisis Response behavioral health team in the delivery of crisis intervention services to clients and their families. Facilitate the issues of recovery into their daily living situations. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.
Job Requirements:
Essential Responsibilities:
Job Type: Part-time, 16 hrs/wk
Shift: Saturday & Sunday, 8:00am - 4:30pm
Work Location: Rosecrance Ware Center - Rockford, IL
About Us: Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.
To Apply: If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates selected for an interview will be contacted.
EEO: Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
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