Executive Response Specialist jobs in Rockford, IL

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Careers
  • Rockford, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm.  

    Let’s change lives together. 

    Join a purpose-driven community of champions.

    Position Purpose:

    Provide support to Mobile Crisis Response behavioral health team in the delivery of crisis intervention services to clients and their families.  Facilitate the issues of recovery into their daily living situations.  Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

    Job Requirements:

    • High school diploma/GED required
    • Meet criteria to obtain CRSS (Certified Recovery Support Specialist) credential
    • Valid driver’s license

    Essential Responsibilities:

    • Provide appropriate behavioral interventions and consequences for mental health clients.
    • Implement therapeutic activities and facilitate development of independent living skills.
    • Consult with other staff members and plan daily therapeutic direction for designated shift.
    • Facilitate group discussion sessions based on co-occurring issues.
    • Ability to conceptualize group management from conception to presentation.
    • Attend all scheduled meetings of staff, such as treatment plan reviews, shift meetings or appropriate committee meetings as designated.
    • Ensure that client service records including all required documentation is maintained consistent with rules and regulations.
    • Adequate written skills to accurately complete required documentation within the time frames prescribed.
    • Facilitate transportation of clients as needed.
    • Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
    • Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
    • Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
    • Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
    • Serve as a role model to others and demonstrate excellent company stewardship.

    Job Type: Part-time, 16 hrs/wk

    Shift: Saturday & Sunday, 8:00am - 4:30pm

    Work Location: Rosecrance Ware Center - Rockford, IL

    About Us:  Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

    To Apply:  If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates selected for an interview will be contacted.

    EEO: Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

  • 24 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Rosecrance Inc.
  • Rockford, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm. Let’s change lives together. Join a purpose-driven co...
  • 24 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Rosecrance Inc.
  • Monroe, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm. Let’s change lives together. Join a purpose-driven co...
  • 25 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Rosecrance Inc.
  • Belvidere, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm. Let’s change lives together. Join a purpose-driven co...
  • 25 Days Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Rosecrance Inc.
  • Leaf River, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm. Let’s change lives together. Join a purpose-driven co...
  • 1 Month Ago

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Engagement Specialist Part-Time - Mobile Crisis Response (Sat-Sun 1st Shift)
  • Rosecrance Inc.
  • German Valley, IL PART_TIME
  • To speak with a recruiter regarding this position, click here to register for our Virtual Interview event on Thursday, February 8 from 11am - 2pm. Let’s change lives together. Join a purpose-driven co...
  • 1 Month Ago

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0 Executive Response Specialist jobs found in Rockford, IL area

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Expert Field Service Technician
  • Evoqua
  • Cherry Valley, IL
  • About Evoqua Water Technologies We are excited to announce that Evoqua has now joined Xylem. By uniting our complementar...
  • 3/27/2024 12:00:00 AM

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Leave Specialist
  • RPS 205
  • Rockford, IL
  • ROCKFORD PUBLIC SCHOOL DISTRICT #205 Job Description Job Title: Leave Program Specialist Job Code: 3360 Department: Huma...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Rockford, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Belvidere, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Rockford, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Crystal Lake, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Algonquin, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Woodstock, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$49,066 to $64,849
Rockford, Illinois area prices
were up 1.3% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020