Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
9 Month CONTRACT role with strong potential to extend for the right candidate. Seeking a strong CLEANING VALIDATION specialist. Start ASAP with possibility to extend after December 2024. Pay range 55-70.
Lenox Executive Search is seeking an experienced Cleaning Validation Specialist to fill a 9 month extendable contractual role with a global pharmaceutical company in .Swiftwater, PA. Must have 2 total years of CLEANING VALIDATION experience working in a biologic, vaccine or pharma industry
REQUIREMENTS for the CLEANING VALIDATION SPECIALIST:
o Experience in authoring, reviewing, executing and approving validation documents.
o Interface with Quality organization and the ability to defend rationale in validation documents.
o Ability to develop cleaning cycle and lead the investigation or trouble shooting.
o Ability to review and analyze data.
o Acceptance criteria determination
o Sampling plans and sample size determination
o Rinse and Swab sampling experience
o Bracketing and worse case rating
o QC testing requirements
o Dirty hold times and clean hold times
Job Type: Contract
Pay: $55.00 - $70.00 per hour
Expected hours: No less than 40 per week
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Work Location: Hybrid remote in Swiftwater, PA 18370
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