Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Echo/Vascular Technician
Position: Requires considerable technical ability, experience and judgement to perform cardiovascular ultrasound and evaluate the quality of data for Cardiologist interpretation. Must have substantial knowledge and understanding of cardiovascular disease, dynamics of blood flow, doppler and color flow imaging techniques. Expected to have a detailed understanding of ultrasound instrumentation, cardiovascular physiology and pathology, hemodynamics and the ability to relate these findings into clinically meaningful data.
Requirements: Education: Proof of Registry in echocardiography with appropriate credentials: RDCS, RCS, RVS, RVT, RDMS, through ARDMS or CCI.
Experience: Minimum of one (1) year of full time experience in cardiac ultrasound. Must have considerable experience performing routine echoes including colorflow, pulsewave and continuous wave doppler, stress, echo, pharmacologic stress. Vascular experience a must. Also experience using contrast echo agents. Able to perform vascular studies, carotid, arterial, venous, aorta/iliac, renal ultrasound.
License: Registrations or Certifications current American Heart Association CPR certification.
Work Type: Full Time Monday Thursday 8:00am to 5:00pm Friday 8:00am to 2:00pm.
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