Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
EFM continues to grow because we attract the best professionals in each of our specialty fields, and we provide incentives for those who understand the value of production. We also believe strongly in the adage, “Don’t live to work but rather, work to live” and therefore strive to encourage balance in all aspects of life for our team members. All our positions—both full-time and part-time—are flexible, scalable, and can be done remotely at home or at our headquarters in downtown Somerville, NJ.
We expect all our employees, regardless of position or area of responsibility, to be team players who are adept at multi-tasking. To apply for one of the jobs below, send your resume to info@efmgmt.com and indicate the position you are interested in, whether you are seeking full-time or part-time employment, and if you prefer to work remotely from your house or at our office.
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