Executive Response Specialist jobs in Spokane, WA

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Executive Director Specialist RN
  • Gentiva
  • Liberty, WA OTHER
  • Our Company

    Gentiva Hospice is member of the Gentiva family - an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

    Overview

    We are looking for an Executive Director Specialist RN . You will serve as the administrator on call and are responsible for the overall operation at the local office, employment of qualified Hospice personnel, and provision of Hospice services.

    • Establish and maintain standards of high quality and customer service in compliance with federal and state regulations and guidelines.

    • Implement and evaluate goals and objectives for Hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

    • Maintain compliance with all legal rules and regulations.

    • Meet growth and development targets and actively establish and maintain market acceptance and allegiance throughout the local service area.

    Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

    Salary: $82,640-$142,555

    About You

    This position is for a person who is willing to travel to different locations within the region and is responsible for establishing and implementing goals for hospice services and driving the operation of the facility. This role will manage budgets and ensure that organizational goals are in keeping with conscientious, humane care of patients while complying with all federal and state guidelines.

    • Knowledge of hospice operations, state and federal regulations and compliance

    • Strong regulatory affairs and governance requirements for healthcare

    • Thorough knowledge of state and local guidelines that govern regulatory processes for healthcare

    • Able to travel 100% of the time throughout the region

    • Experience with Medicaid and Medicare reimbursement

    • Experience in health care sales and/or management with P&L responsibility

    • 3-5 years sales or management experience preferably in a Hospice or Healthcare environment

    • Bachelors degree in business administration or related field or equivalent experience and knowledge

    • Confident to work independently

    • Ability to communicate clearly

    • Effective time management skills

    • Shares information with team to improve overall team performance

    • Exercises professional judgment and demonstrates good problem-resolution skills

    • Very comfortable working with multiple online and computer applications

    • Quick to learn and apply new knowledge

    • Effectively processes and integrates time-sensitive information from multiple sources

    We Offer

    • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

    • Opportunity to participate in a Fleet Program

    • Competitive Salaries

    • Mileage Reimbursement

    • Professional growth and development opportunities

    Legalese

    • Employee must meet minimum requirements to be eligible for benefits

    • Where applicable, employee must meet stage specific requirements

    • We are proud to be an EEO employer

    • We maintain a drug-free workplace

    ReqID: 2023-71579
    Category: Corporate Management
    Position Type: Full-Time
    Company: Gentiva Hospice
    Type of Service: Hospice Only

  • Just Posted

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Business Development Manager
  • FLEET Response
  • Falls, ID FULL_TIME
  • Are you a results-driven sales professional with a passion for the restoration industry? Burke's Restoration is seeking a dynamic Sales Representative to join our team and contribute to our growth and...
  • 17 Days Ago

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IT Delivery- Workday Integrations Specialist
  • Workday Integrations Specialist - Itron Careers
  • Liberty, WA FULL_TIME
  • The work we do everyday matters. From modernizing the grid and ensuring safe, reliable water delivery to creating smarter cities, you can make an impact with Itron. Itron is embarking on its Workday j...
  • 15 Days Ago

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Executive Director Specialist Non RN
  • Gentiva
  • Liberty, WA OTHER
  • Our Company Gentiva Hospice is member of the Gentiva family - an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spirit...
  • 19 Days Ago

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Industrial Fire Captain EMT - Rural Metro Fire
  • Global Medical Response
  • Lewiston, ID FULL_TIME
  • Job Description Industrial Fire Captain/EMT - Lewiston IMMEDIATELY HIRING! INDUSTRIAL FIRE CAPTAINs/EMTs FULL-TIME Opportunities, available in Lewiston, Idaho $83,200/full-time average annual compensa...
  • Just Posted

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Gorge Amphitheater Seasonal Paramedic
  • Global Medical Response
  • Spokane, WA FULL_TIME
  • Paramedic The Paramedic responds to emergent and non-emergent requests for medical assistance and delivers high quality patient care, treatment, and customer service in the most expedient, professiona...
  • 23 Days Ago

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0 Executive Response Specialist jobs found in Spokane, WA area

Spokane (/ˌspoʊˈkæn/ (listen) spoh-KAN) is a city in Spokane County in the state of Washington in the northwestern United States. It is located on the Spokane River west of the Rocky Mountain foothills in eastern Washington, 92 miles (148 km) south of the Canada–US border, 18 miles (30 km) from the Washington–Idaho border, and 228 miles (367 km) east of Seattle along Interstate 90. Known as the birthplace of Father's Day, Spokane's official nickname is the "Lilac City". A pink, double flower lilac variety known as 'Syringa Spokane' is named for the city. It is the seat of Spokane County and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,951 to $67,337
Spokane, Washington area prices
were up 2.9% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
January 02, 2020
Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020