Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Our Company
Gentiva Hospice is member of the Gentiva family - an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We are looking for an Executive Director Specialist RN . You will serve as the administrator on call and are responsible for the overall operation at the local office, employment of qualified Hospice personnel, and provision of Hospice services.
Establish and maintain standards of high quality and customer service in compliance with federal and state regulations and guidelines.
Implement and evaluate goals and objectives for Hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.
Maintain compliance with all legal rules and regulations.
Meet growth and development targets and actively establish and maintain market acceptance and allegiance throughout the local service area.
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.
Salary: $82,640-$142,555
About You
This position is for a person who is willing to travel to different locations within the region and is responsible for establishing and implementing goals for hospice services and driving the operation of the facility. This role will manage budgets and ensure that organizational goals are in keeping with conscientious, humane care of patients while complying with all federal and state guidelines.
Knowledge of hospice operations, state and federal regulations and compliance
Strong regulatory affairs and governance requirements for healthcare
Thorough knowledge of state and local guidelines that govern regulatory processes for healthcare
Able to travel 100% of the time throughout the region
Experience with Medicaid and Medicare reimbursement
Experience in health care sales and/or management with P&L responsibility
3-5 years sales or management experience preferably in a Hospice or Healthcare environment
Bachelors degree in business administration or related field or equivalent experience and knowledge
Confident to work independently
Ability to communicate clearly
Effective time management skills
Shares information with team to improve overall team performance
Exercises professional judgment and demonstrates good problem-resolution skills
Very comfortable working with multiple online and computer applications
Quick to learn and apply new knowledge
Effectively processes and integrates time-sensitive information from multiple sources
We Offer
Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
Opportunity to participate in a Fleet Program
Competitive Salaries
Mileage Reimbursement
Professional growth and development opportunities
Legalese
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet stage specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
ReqID: 2023-71579
Category: Corporate Management
Position Type: Full-Time
Company: Gentiva Hospice
Type of Service: Hospice Only
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