Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Are you looking for a rewarding career with a company you can grow with? A career at Rudy's could be for you!
Rudy’s Limousine Service is looking for a person to fulfill our Reservation position. In this position, you will be our client's first point of contact when scheduling their transportation needs. Rudy’s provides transportation throughout the tri-state area (Headquarters in Stamford, CT). Rudy's is a well-established company and has been providing service in corporate transportation since 1956. This position would be best for someone who understands the importance of superior customer service and putting our clients first. This is a fast-paced, in-bound call center in which your primary responsibilities will be to answer inquiries via phone. You will be responsible for booking transportation reservations for our clients in SantaCruz, our computer software system.
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Full Time and Part- Time, Must be able to work evenings and one day a weekend.
Starting at $23 per hour
This is an In-Person position. Must be able to commute to Stamford, CT.
Job Types: Full-time, Part-time
Pay: From $23.00 per hour
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Work Location: In person
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