Executive Response Specialist jobs in Troy, NY

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Executive Director
  • Comfort Food Community
  • Greenwich, NY FULL_TIME
  • Title: Executive Director

    Comfort Food Community (CFC) is a 501(c)(3) nonprofit organization addressing rural food insecurity in Washington, Warren and Saratoga Counties. We operate multiple programs to provide nutritious food to our neighbors in need, work with partner organizations to improve the health of targeted populations, and lead the community to end rural hunger.

    Reports to: President of the Board of Directors

    Employee Type: Full Time, with benefits

    Salary Range: $80,000 - $100,000

    Position Description: Comfort Food Community is seeking an energetic Executive Director who will be a fundraiser, strategist, visionary leader for the organization. The Executive Director will develop and implement an operational infrastructure, guide staff, keep day-to-day operations running smoothly, and ensure that the organization remains fiscally sound while planning for the future growth of programs and activities. These activities must be consistent with the stated mission and vision of Comfort Food Community and serve to provide the basis for the long-term sustainability of the organization. The Executive Director reports directly to the Board President and serves at the pleasure of the Board of Directors.

    Primary Roles and Responsibilities:

    Strategic Leadership and Management

    • Lead and inspire the Board, staff, donors, and community stakeholders to support the vision, mission, and goals
    • Provide fiscal oversight in the management of the budget
    • Recruit, hire, lead, and supervise staff. Develop and lead annual performance reviews focusing on organizational and individual goals, professional growth, effective communication, and problem-solving
    • Provide leadership in the management of the volunteers

    Governance and Board Relations

    • Attend and actively participate in monthly Board meetings
    • Provide guidance on issues to be addressed on the Board agenda
    • Prepare a draft annual budget and submit it to the Treasurer and Finance Committee; collaborate on the completion of the final budget
    • Works closely with the Board and its committees to fulfill the organization’s mission
    • Ensure compliance with all relevant Board policies and external mandates
    • Summarize program-related food and customer metrics to the Board and staff and uses these metrics for planning and troubleshooting

    Resource Development

    • Actively participate in fundraising through direct engagement with private and corporate donors and by creating a culture that incorporates staff and Board in the fundraising process
    • Support and collaborate with the Development Director to execute an annual development plan.
    • Lead efforts to identify new and expand existing revenue streams

    Communications, Public Relations, Community Outreach and Advocacy

    • Support and enhance the Comfort Food Community’s reputation by being active and visible in the community, identifying and developing community connections, and working closely with other professional, civic, and private organizations
    • Create and implement a program of external communication that increases the awareness of Comfort Food Community and its programs and services with potential clients and supporters

    Organizational Values

    Each employee upholds CFC organizational values, as follows:

    • Dedication and commitment. We are bound by our mission to feed people, and we are invested in minimizing the harmful impacts of hunger.
    • Fun! Humor heals. This can be emotionally taxing work and we remember to keep things light.
    • Honesty, trustworthiness, and integrity. At our core, we cannot do what we do without believing in each other.
    • Collaboration and teamwork. Fulfilling our mission is contingent on excellent cross-program communication.
    • Care, empathy, and support. We lead with kindness and compassion for all those we interact with.
    • Creativity and resourcefulness. How can we do our work in innovative ways that question the norm and get us further than ever?
    • Tolerance and respect. Our uniqueness is what makes us special and our collective understanding of this allows all to flourish.
    • Accountability and diligence. We are clear with our roles yet can side-step as needed. Our shared work ethic gets the job done.

    Qualifications

    • Passion for the Comfort Food Community mission, programs, and the rural community
    • A minimum of 5-7 years of hands-on management experience working with a staff of at least 10
    • Associates or Bachelor’s Degree required
    • Excellent interpersonal skills and an inclusive leadership style
    • Strong written and oral communication skills
    • Budget, finance, and fundraising experience
    • Non-profit management experience preferred
    • Proficient with finance and Microsoft software

    Work Environment

    This position is based in Greenwich, NY. Some hybrid work attendance may be considered. No relocation assistance is available for this position.

    About CFC

    Comfort Food Community (CFC) works to build community systems to alleviate rural food insecurity, improve health, and create a robust, sustainable local food system. We are headquartered in Greenwich, NY, a small town of about 5,000 people, in Washington County in the upper Hudson Valley. We provide food through a dynamic operation of programs. CFC operates with a paid staff of 12 and more than 75 volunteers. We promote a workplace that supports equity, diversity, and inclusion.

    Comfort Food Community is committed to a diverse work environment, and this commitment is demonstrated through our hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.

    To Apply

    Please submit a resume and cover letter indicating why you are interested and qualified for the position to 'Maryann McGeorge' at maryann.mcgeorge@gmail.com. Applications WILL NOT be reviewed on Indeed.

    Job Type: Full-time

    Pay: $80,000.00 - $100,000.00 per year

    Benefits:

    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Greenwich, NY 12834: Relocate before starting work (Required)

    Work Location: In person

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Account Executive
  • Aflac
  • Bennington, VT FULL_TIME
  • "There is a difference between HAVING to be somewhere & WANTING to be somewhere!" Schedule a time to visit our office and see what AFLAC has to offer.Customer service background? Looking for a NEW car...
  • Just Posted

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Executive Assistant
  • Commission On Economic Opportunity
  • Troy, NY FULL_TIME
  • Are you looking for an opportunity to make a daily difference in the community? Join our dedicated team and help support an agency that changes lives and improves our community! We are excited to be s...
  • 1 Month Ago

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Administrative/Executive Assistant
  • HallKeen Management
  • Vermont, VT FULL_TIME
  • Leading global alternative investment asset manager is seeking a TTP administrator to support a real estate managing director and their team of 6. The hours are 8am-6pm and requires 5 days onsite. Res...
  • 14 Days Ago

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Executive Meeting Manager
  • KIMPTON HOTELS & RESTAURANTS
  • Manchester, VT FULL_TIME
  • We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people fe...
  • 25 Days Ago

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Multimedia Account Executive
  • WMHT Educational Telecommunications
  • Troy, NY FULL_TIME
  • POSITION GUIDE Job Location: WMHT 4 Global View Troy, NY 12180 Title: Multimedia Account Executive Department: Development Hours: M-F 40 Hours Type: Full-Time, Non - Exempt Reports To: Director of Cor...
  • 1 Month Ago

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0 Executive Response Specialist jobs found in Troy, NY area

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Payroll Specialist
  • Canon USA & Affiliates
  • Albany, NY
  • **Payroll Specialist - req1194** **OVERVIEW** The Payroll Specialist assists the finance department with day-to-day, mon...
  • 4/25/2024 12:00:00 AM

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Project Coordinator (Network Engineer and Subject Matter Expert for Gateway Migrations) Ref. #6668
  • StateJobsNY
  • Albany, NY
  • Minimum Qualifications: Five years of experience in network engineering. The following degrees may substitute for the ge...
  • 4/24/2024 12:00:00 AM

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Software Analyst Expert
  • PSI International
  • Albany, NY
  • HBITS-05-13375 - Software Analyst Expert 50% REMOTE Albany, NY Agency Name: Office of Mental Health Project/Program Name...
  • 4/24/2024 12:00:00 AM

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Project Manager Expert
  • Spruce Technology, Inc.
  • Albany, NY
  • Information Technology Services (ITS) is seeking a Project Manager Expert. This position is for an expert project manage...
  • 4/23/2024 12:00:00 AM

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Nuclear Power Plant Training Specialist (SME)
  • Leidos
  • Ballston Spa, NY
  • Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts...
  • 4/23/2024 12:00:00 AM

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Project Manager Expert
  • PSI International
  • Delmar, NY
  • HBITS-05-13385 Project Manager 50% REMOTE - Delmar, NY Agency Name: Justice Center for the Protection of People with Spe...
  • 4/22/2024 12:00:00 AM

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Functional Expert Logistics Transportation
  • Sanofi-Aventis Deutschland GmbH
  • Albany, NY
  • **JOB PURPOSE** Position will apply functional / technical expertise in the area of Transportation Management and integr...
  • 4/21/2024 12:00:00 AM

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Specialist Technologist
  • Naval Nuclear Laboratory
  • Galway, NY
  • Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of thes...
  • 4/21/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$50,651 to $66,941
Troy, New York area prices
were up 1.5% from a year ago

Executive Response Specialist in Petaluma, CA
Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc.
February 03, 2020
Executive Response Specialist in Minneapolis, MN
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions.
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Executive Response Specialist in Rockford, IL
Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint.
February 13, 2020