Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY
The Vehicle Service Technician (VST) is responsible for ensuring that all ambulances are 'response ready' for field crews coming in for their shift assignment, with the goal of reducing down time and increasing the quality and delivery of our services to the crews and our patients.
The delivered product is a clean vehicle inside and out with well stocked shelves and functioning equipment. It is important that the product produced is maintained to the highest standard.
ESSENTIAL FUNCTIONS / DUTIES
QUALIFICATIONS
Experience :
Some experience in the industry preferred
Education :
High School Diploma or equivalent
Skills :
Credentials / Licenses :
Valid State Driver's License Job Description :
WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS Working Conditions :
Fatigue, repetitive and intense tasks. Busy environment, high pressure. May work alone or with others. May work in confined areas.
Exposure to noise or other hazardous conditions associated with the treatment of emergent medical conditions. Exposure to electrical equipment.
Extended work shifts potentially on nights, weekends, and / or holidays.
Physical Demands :
Smelling, reading, kneeling, stooping, bending, leaning, twisting, hearing / listening, clear speech, simple touching, pushing, pulling, reaching standing, sitting.
Carrying multiple pieces of equipment while pushing cot. Driving ambulance, walking inside and outside in weather. Performing visual inspections.
Climbing a ladder or step stool. Lifting to 70 lbs. Operate basic office equipment, communication devices, wheelchair, and gurney / cot.
Mental Requirements :
Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems.
Analyzing and decision making. Simple reading, writing, and math skills. Clerical memorization, perception / computation, problem solving and reasoning.
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles :
REPORTING RELATIONSHIPS
Reports to : Operations Manager / Operations Supervisor
Interrelationships : Operations Support
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Last updated : 2024-04-23
0 Executive Response Specialist jobs found in Waco, TX area