Executive Steward - Casino jobs in Chico, CA

GENERAL DESCRIPTION:

Represents the casino through public relations and marketing efforts to acquire and retain premium VIP players. Targets client markets and develops Casino referral programs with local businesses and professional organizations to create awareness of the Casino in the marketplace. Builds VIP player loyalty, using sales and marketing techniques that foster an exclusive client relationship. Communicates with guests by phone, e-mail and written correspondence; provides complimentary services; and identifies areas for improvement.

ESSENTIAL FUNCTIONS:

Identify Premium level players, resolve problems, and cultivate relationships.

Enroll new potential Premium level customers into the Players Club database.

Maintain player accounts with special attention to detail.

Make prudent decisions, within department guidelines, regarding complementarities.

Handle room reservations for players in an appropriate and professional manner.

Participate in property events and promotional activities.

Attend staff meetings.

Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.

Perform other duties as assigned by Marketing Director and/or Marketing Manager.

Deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities

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Because of this philosophy, it is critical that all team members understand the importance of excellent guest service.

The Executive Casino Host position requires a friendly personal and a willingness to interact and provide fun, professional and friendly guest service.

Committing themselves to values and acknowledging their dedication to providing excellent guest service for our guests and our internal team at all times.

Completes Casino Host Team operational requirements by scheduling and assigning employees; following up on work results effectively with guest or employees of the organization.

Maintains Casino Host Team job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

POSITION QUALIFICATIONS:

Must be a self-starter, motivated, versatile and responsible.

Proficiency in PC operations including Windows, Word, Excel, and Outlook

Possess visual abilities and tolerance needed to complete detailed paperwork and use a computer for extensive periods of time to maintain player portfolios as part of our contact management system.

Knowledge of IGT Advantage system preferred.

Good organizational skills; able to handle many projects at one time.

Ability to maintain composure under all circumstances, ability to maintain the strictest

confidence regarding all information concerning Colusa Casino Resort and its guests.

Strong interpersonal and telephone skills.

Excellent problem solving skills.

Possess sales personality, aptitude and focus.

Demonstrate a cooperative attitude and able to take direction, to follow through on assignments and work as part of a team.

Available to work various days and shifts, and long hours as required.

Must be 21 years of age and able to obtain a Colusa Casino Resort gaming license.

EDUCATION:

Bachelors degree in Marketing from a four-year college or university; or five years casino marketing/player development or similar experience.

TRANING AND/OR EXPERIENCE:

Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Must have the ability to write routine reports and correspondence and to speak effectively with customers or employees of the organization.