Executive Steward - Casino jobs in Holyoke, MA

It is the responsibility of the Bartender to mix and serve alcoholic and non-alcoholic drinks and provide them to guests and servers.

The Bartender must ensure his / her outlet is clean, organized, and properly stocked at all times while providing excellent guest service.

All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

POSITION RESPONSIBILITIES / DUTIES :

• Makes and serves alcoholic and non-alcoholic drinks, proportioning ingredients according to standardized recipes. Provides food service as needed.
• Maintains bar inventory according to set pars and internal controls, and requests products to maintain stock in bar.
• Rings beverages that are poured or served, collects payment, and follows all cash handling and variance procedures, including preparing daily reports and submitting appropriate paperwork.
• Cleans all equipment, tools, and supplies, and ensures equipment is in good working order, including maintaining the cleanliness, sanitation, and appearance of the bar.
• Serves guests responsibly in accordance with Company policy, alcohol awareness training, and state laws.
• Provides Apprentice Bartenders and Bar Porters with guidance to ensure proper operation of the bar and assists them when necessary.
• Provides Apprentice Bartenders and Bar Porters with training and mentoring on overall functioning of the bar, guest service, and bartending.
• Promotes and maintains the highest level of service to all guests at the bar or in lounge area, while staying alert to their needs and responding effectively to guest inquiries.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theft.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES :

N / A

EDUCATION and / or EXPERIENCE :

Required :

• High school diploma or equivalent
• Six (6) months of experience as a Bartender and / or one (1) year of experience as an Apprentice Bartender or similar service role

Preferred :

• One (1) year experience as a Bartender in a high volume restaurant, bar or hotel
• Bilingual, English as the primary or secondary language

CERTIFICATES, LICENSES, REGISTRATIONS :

• Food Handlers Card
• Non-Gaming Registration
• Alcohol Awareness Card
• Bartender’s Union Pour Card (if applicable)

KNOWLEDGE / SKILLS / ABILITIES :

Customer Service Orientation : The ability to provide excellent service to guests and ensure their complete satisfaction.

This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.

Communication : The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English.

• Team Work : The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others’ ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities.
• Interpersonal Skills : The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity;

and expressing empathy and compassion when dealing with the needs and problems of others.

• Presentation : The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing / uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.
• Dependability : The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner.

This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.

Integrity and Company Policies Knowledge : The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations.

This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.

• Multi-Tasking : The ability to process multiple types of information and / or perform multiple tasks simultaneously.
• Computer Skills : The ability and willingness to learn how to operate the cash register and all point of sale (POS) devices.
• Beverage Knowledge : The ability and willingness to learn and obtain a working knowledge of all menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies, and equipment.
• Physical Strength : The ability to lift, push, pull, or carry objects using hands, arms, back, stomach, shoulders, legs, or a combination of these muscle groups.
• Agility : The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.

WORK SCHEDULE / HOURS :

• Regular scheduled hours : Work Days : Varies Hours : Varies
• Other Must be flexible if needed for occasional work outside of normal business hours.
• Additional Job DescriptionAdditional Job Description

PRIMARY PURPOSE :

As a Bartender, you will be responsible for being knowledgeable of menu items, liquor brands, beers and non-alcoholic selections as well as maintaining the appearance of the bar.

You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Make and serve alcoholic and non-alcoholic drinks, proportioning ingredients according to standardized recipes and provide food service as neededClean equipment, tools, and supplies and ensure equipment is in good working order;
• including, cleanliness, sanitation and appearance of the barKnowledgeable of menu items, liquor brands, beers and non-alcoholic selections availableRing poured or served beverages, collect payment, and follow all cash handling and variance procedures, including preparing daily reports and submitting appropriate paperworkProvide Apprentice Bartender and Bar Porter with training and mentoring on overall function of the bar, guest service and bartendingMaintain bar inventory according to set pars and internal controls, and request product to maintain stock in barResolve guest complaints within scope of authority;

otherwise refer the matter to management, notify supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theftPerform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES :

Knowledgeable of menu items, including mixture and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipmentKnowledgeable of wine and champagne characteristics by the glass, major wines, designated glassware, terminology, and garnishesAble to take initiative and exhibit flexibilityHighly motivated and energetic personalityKnowledge of hotel services, features, local attractions and activities to respond to guest inquiries accuratelyExcellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

MINIMUM REQUIREMENTS :

Work varied shifts, to include weekends and holidays

PREFERRED :

High school diploma or equivalentTwo (2) years of experience in a bar or similar environmentExperience working in a similar resort setting

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Last updated : 2024-05-04