Executive Steward - Casino jobs in Minnesota

Pay Rate:
$52,000 plus a lucrative incentive program.

*Hire on Bonus*
$2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $665/$670 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department’s guest service standards.

RESPONSIBILITIES

• Assist in mentoring all Player Development team members
• Develop professional relationships with premium players while providing exceptional guest service
• Ensure guest retention and repeat business through telemarketing, written correspondence and direct contact on the gaming floor and during on or off site events
• Develop tools to provide flawless execution of guests’ trip accommodations, including but not limited to special event reservations, restaurant reservations, shows, hotel and special amenities
• Resolve guest complaints and discrepancies in an efficient and courteous manner
• Oversee day to day administration of the casino host office
• Analyze new player data, identify player follow up and work assigned list by completing introductions, setting up player profiles, and developing initial sales campaigns
• Floor prospect for players of extreme High-Value
• Assist with sales goals and target developments
• Organize, categorize and maintain all players in assigned book of business
• Analyze player profiles for sales calls and expedite appropriate quota of sales calls
• Fill assigned block of hotel rooms
• Create VIP event invite lists based on sales goals and strategies, and fill events via sales calls
• Attend sales meetings and training sessions
• Review and analyze sales and tracking reports
• Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
• Call/mail list of assigned inactive High-Value players
• Identify and greet in-house coded players
• Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
• Answers calls and handle player correspondence
• Expedite player requests and reservations and fulfill player requests for comps
• Accompany guests to amenity functions (dining, golf, etc.)
• Perform customer recovery as needed, based on player value
• Host VIP events, parties, etc.
• Make retention calls to coded players (birthdays, special occasions, etc.).
• Coordinate with internal business partners to retain players across High-Value player segments
• Ensure player development floor office and casino floor are covered at all times

QUALIFICATIONS

• High School Diploma/GED or equivalent experience
• 3 years experience in a sales and/or customer relations position in the gaming industry , preferably as a Casino Host
• 2 years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems
• Proven experience in acquiring new business and managing customer relationships

Preferred:
- 2-4-year degree in Business Administration, Marketing or related field