Expatriate Administration Supervisor jobs in Nashville, TN

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

• Oversee day-to-day activities of team
• Assess work performance of employees and identify areas that may need improvement
• Ensure company goals, deadlines, and performance standards are met
• Contributes to the development of processes and procedures
• Identify and resolve operational problems using defined processes, expertise, and judgement
• Develop, implement, and maintain trackers housing confidential records and data for candidates across state and federal programs
• Oversee and develop processes and procedures for partner vetting and onboarding
• Contributes to the testing, implementation, and maintenance of the Customer Relationship Management (CRM) tool
• Proficient in Microsoft Outlook and Microsoft Excel
• Communicates with internal and external personnel proficiently
• Manage relationships and expectations of internal and external stakeholders and cross-functional teams
• Provide analysis, reporting, and updates to upper management and other stakeholders as needed
• Plan, author and publish content and deliver program communications to a cross-functional audience
• Provide support to various teams as necessary to ensure personnel security and credentialing requirements are properly addressed and met

Qualifications

• Attention to detail and problem-solving skills
• Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
• Ability to work as part of a team with excellent interpersonal skills
• Proven ability to build and maintain working relationships with management, team members, colleagues, and external stakeholders
• Experience overseeing aspects of operational and project administration including meeting deadlines, communicating effectively, and monitoring progress and risks of projects
• Highly developed oral and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and PDF software
• Experience with CRM
• Possess a high level of self-motivation and energy and able to work with minimal supervision
• High organizational and time management skills with extreme attention to details
• Supervise resources as well as be a key individual contributon
• Bachelor’s degree in business with 3–5 years of experience working in a corporate office environment working with multiple internal and external customers
• Demonstrated experience supervising a small team
• Previous related experience with State and/or Federal government agencies is a plus