University Housing is seeking a dynamic, collaborative, and talented Associate Director that will foster an environment in Facilities by promoting the departmental core values: caring, inclusiveness, learning, innovation, dedication, and integrity. The Associate Director provides leadership, fiscal management, strategic direction, and assessment for a comprehensive facilities program that serves the needs of 6,150 students in 18 residence halls. The Associate Director is responsible for providing oversight in the following major areas: staff recruitment, selection, training, development; supervision and evaluation; crisis management and emergency response; policy development and implementation; capital improvements; preventative maintenance; project management; large-scale schedule coordination between teams; technology integration; and relationship development with internal and external partners.
The Associate Director is responsible for providing leadership and support in the following areas:
Working with Staff
- Conduct weekly one-on-one supervision meetings with direct reports.
- Provide oversight for the recruitment, selection, training, and evaluation of staff.
- Build strong and effective working relationships with Facilities Staff at all levels.
- Assist staff in scheduling of work, safety compliance, purchasing and inventory management.
- Meet regularly with staff in the other areas of Housing.
- Plan and provide oversight for regular professional development activities for staff.
- Facilitate and foster an environment promoting the departmental core values: caring, inclusiveness, learning, innovation, dedication, and integrity.
Administrative, Personnel, and Business Functions
- Provide leadership and evaluation of the strategic plan and goals for Facilities.
- Serves as the fiscal manager of the Capital budget and oversees other unit budgets, working closely with supervisors and the Budget Officer.
- Develop and maintain outside service contracts with vendors.
- Work with vendors, supervisors, and the Budget Officer to bid or negotiate contracts for service contracts.
- Serve as the approver for staffing, programming, travel, payroll, etc.
- Oversee and update the cost guide for damage billing purposes.
- Engage with students, faculty, staff, and university constituents with varying backgrounds, perspectives, education, and skill sets.
- Connect and meet with students, parents/guardians, and families.
- Coordinate assessments, working closely with the Director of Student Affairs Assessment.
- Develop and refine administrative policies and procedures.
- Oversee work groups, task forces, and collateral assignments.
- Build collaborative partnerships with University departments and the community.
- Prepare and generate reports and summary documents for university constituents and Director.
- Stay abreast of trends in Housing/Facilities, Higher Education, and Student Affairs through membership in professional associations and conference attendance.
Facility Management
- Integrate the mission and goals of the department into the facilities management to create a safe and supportive student living and learning environment.
- Coordinates team (maintenance, housekeeping, support services, and fire/life/safety) schedules to fit the department’s operational and customer needs.
- Provide direction and coordination of facilities operations, including capital renewal plan, building maintenance, interior design, inventory control and furniture replacement.
- Conduct ongoing evaluation and allocation of resources, plan procurement accordingly.
- Engage staff in data collection, research, and assessment to foster data informed decision-making.
- Recommend facility updates, improvements, and changes to supervisor and departmental leadership team based on comprehensive understanding of financial and operational data.
- Contribute expertise in facilities management and serve as a resource on campus-wide committees, studies, and reports
- Serve on committees and teams to plan for future facilities to meet student needs.
- Recommend solutions to issues with far reaching impact.
- Incorporate student leaders into facilities decision-making, such as lobby hall furniture selection.
- Responsible for business continuity planning and recovery efforts related to residence halls.
- Assess and develop safety procedures in relation to overall agency/university safety policies applicable to trades areas supervised.
- Obtain input from other supervisors for those safety matters requiring development of in-house safety rules.
- Schedule summer turnover with facilities supervisor and other housing leadership for buildings to be cleaned, repaired, and returned to use for the academic year.
Technology and Systems
- Utilize a variety of technology and systems to complete job duties including: StarRez, Banner, PeopleAdmin, Google Suite, AiM Work Order System, Purchasing Card System, YoMart, etc.
- Incorporate technology into trainings, professional development sessions, and team meetings.
- Create and organize the facilities team drive to provide key resources for staff in all areas.
- Serve as an advocate for the use of technology as a possible solution for challenges the department and customers face.
- Review opportunities to provide services to students and families through contracted services and provide recommendations to departmental leadership.
- Coordinates the funding of technology initiatives with departmental leadership and Information Technology.
Care and Crisis Response Functions
- Serves as a primary customer contact for student and family concerns related to facility concerns in the residence halls, managing customer concerns from initial contact to resolution.
- Work with supervisors to read, respond to, and resolve information from Incident Reports.
- Prepare and update the Facility sections of the Crisis Management Manual.
- Manage updating and replacement of on-call phones.
- Share and update the on-call contact list and calendar.
- Follow up with students and staff related to on-call incident reports.
- Participate in University training and committees related to student care and concern.
- Serve on the Housing Leadership On-call rotation with the Director, two other Associate Directors, and three Assistant Directors in Residence Life.