Field Service Coordinator jobs in Lansing, MI

Field Service Coordinator supervises, coordinates, and monitors day-to-day operations of oil, gas, or mining machines and equipment on designated sites. Provides support and guidance to service personnel who set up and operate a variety of oil, gas, or mining machines and equipment. Being a Field Service Coordinator ensures operations comply with all regulatory policies and procedures. Schedules routine maintenance on equipment to ensure uptime and adequate performance. Additionally, Field Service Coordinator implements process improvements to enhance field services and meet field requirements on time and within the contracted budget. May require an associate degree. Typically reports to a manager. The Field Service Coordinator supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Field Service Coordinator typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Service Coordinator
  • Block Imaging Parts & Service LLC
  • Holt, MI FULL_TIME
  • Description

    When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment but also creates a real-world impact, the Block Imaging team is worth your consideration.


    Why Block Imaging?

    More than a job

    Because Block Imaging supports physicians with diagnostic and imaging equipment, the quality of our products and services have a direct effect on improving, or even saving, the lives of patients.


    Work/life balance

    Leadership at Block Imaging places a high value on creating work/life balance for our team members. A healthy balance is a win for your home life and the work you do!


    Training

    We know great candidates come our way from many backgrounds. If you’ve never worked in the medical industry before, Block Imaging encourages professional development! We’re open to building on your related experience with training.


    Values

    We strive to be an environment built from our core values: Integrity- saying what we mean and doing what we say. Growth- constantly getting better, taking risks, and moving forward. Honor- recognizing everyone’s inherent worth and treating them with respect. Together- desiring to help one another as a complete team.


    General Job Description:

    Responsible for supporting the service function of Block Imaging Parts and Service. Receive incoming service calls and coordinate repairs for our client’s service plans.


    Objectives:

    • To support customers in uptime of their equipment
    • To establish and maintain relationships with customers
    • To assure the accuracy of all the documentation

    Essential Functions:

    • Receive and manage incoming service calls from clients
    • Schedule engineers to repair equipment
    • Negotiate repair costs with service engineers
    • Setup serial numbers and site IDs as needed
    • Monitor equipment under program to confirm functionality
    • Schedule Preventative Maintenance visits accordingly
    • Work with vendors on ensuring good working relationships
    • Develop creative solutions to resolve problems
    • Denying service when appropriate and offer other solutions when appropriate
    • Track service records and invoices from service engineers
    • Develop relationships with Independent Service Engineers
    • Initiate follow up calls to ensure customer satisfaction
    • Pursue established goals for program profitability
    • Working respectfully, cooperatively, and professionally with others in the best interest of the company
    • Ordering and negotiating price for service parts
    • Handling any other duties as assigned

    Requirements

    Education: Associates or Bachelor’s Degree in Business, Supply Chain, Project Management, or Management preferred.  Equivalent experience would also be acceptable.  

    Experience: Preferably 1-3 years’ experience in a customer service setting.


    Skills Requirements:

    • Ability to be assertive and make decisions
    • Proficient in Excel, Word, Outlook, keyboarding, and Salesforce experience is preferred.
    • Ability to organize electronic documents
    • Strong communication skills - interpersonal, negotiation, telephone, writing, and listening
    • Analytical skills with the ability to evaluate need, identify options and negotiate price
    • Ability to work independently and make business-related decisions
    • Ability to multi-task
    • Ability to work in a fast paced environment
    • Maintain confidentiality
    • Ability to maintain quality work under pressure situations and/or deadlines

    Benefits and Perks:
    We live out our mission, People Matter, through the care and benefits we provide our team.

    • Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
    • Paid Time Off: Full-time team members start at 16 days of PTO and receive two “people matter” days for volunteering in your community.
    • Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
    • Investment Plan/Budgeting: 401(k) investment planning with a variety of options for deferrals and an annual company contribution, along with financial planning tools and training.
    • Tuition Assistance: Split the cost of qualified tuition expenses up to 50% up to $1,000 starting at 90 days and increasing to $2,500 after two years.
    • Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.
    • Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual
    Block Imaging is an Equal Opportunity Employer

    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

  • 1 Day Ago

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Field Service Technician/ Industrial Mechanic
  • Triad Service Center
  • Lansing, MI FULL_TIME
  • Triad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Lansing, MI area. Equipment that is commonly worked on are floor scrubbers, swe...
  • 6 Days Ago

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Mechanical Field Technician
  • Block Imaging Parts & Service LLC
  • Holt, MI FULL_TIME
  • DescriptionWhy Block Imaging?Be part of a positive work community where team member's ideas and contributions are valued.· Offering a healthy work life balance.· Our culture encourages professional de...
  • 11 Days Ago

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Inventory Coordinator
  • Block Imaging Parts & Service LLC
  • Holt, MI FULL_TIME
  • DescriptionWhy Block Imaging?Be part of a positive work community where team member's ideas and contributions are valued.· Offering a healthy work life balance.· Our culture encourages professional de...
  • 18 Days Ago

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Work Field Coordinator - ULCS
  • Utility Lines Construction Services, LLC - 119
  • Saint Johns, MI FULL_TIME
  • Work Field Coordinator Under the supervision of the area Supervisor-Work Field Coordinators, this position will be responsible for performing administrative and field support work across multiple regi...
  • 14 Days Ago

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Inventory Coordinator - Equipment
  • Block Imaging Parts & Service LLC
  • Holt, MI FULL_TIME
  • DescriptionWhy Block Imaging?When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s wher...
  • 18 Days Ago

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0 Field Service Coordinator jobs found in Lansing, MI area

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Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Lansing, MI
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/19/2024 12:00:00 AM

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Program Presenter-On-Call
  • Michigan State University
  • East Lansing, MI
  • Job postings Program Presenter-On-Call Back to search results Apply now Job no: 800102 Work type: Faculty/Academic Staff...
  • 3/17/2024 12:00:00 AM

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Bilingual Customer Service Rep I
  • Dart Container Corp.
  • Mason, MI
  • **Bilingual Customer Service Rep I** **Location:** Mason, MI, US To provide exceptional customer service for customers l...
  • 3/17/2024 12:00:00 AM

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Customer Service Liaison
  • Heart to Heart Hospice
  • Lansing, MI
  • * Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals * A...
  • 3/17/2024 12:00:00 AM

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Customer Care Representative
  • Strykermeded
  • Lansing, MI
  • **Customer Care Representative** **Remote** **COVID-19 vaccination requirements** Stryker is driven to work together wit...
  • 3/17/2024 12:00:00 AM

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Senior Transaction Manager - Healthcare
  • CBRE
  • Lansing, MI
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/16/2024 12:00:00 AM

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Residence Hall Director
  • Michigan State University
  • East Lansing, MI
  • Residence Hall Director Job no: 928987 Work type: Support Staff Pay Grade: 12 Major Administrative Unit / College: Divis...
  • 3/15/2024 12:00:00 AM

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Customer Service Representative - Howell
  • Tangeroutletcanada
  • Howell, MI
  • ** Customer Service Representative - Howell** **Job Category****:** Field **Requisition Number****:** CUSTO002393 Showin...
  • 3/15/2024 12:00:00 AM

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Coordinator jobs
$99,817 to $143,328
Lansing, Michigan area prices
were up 1.3% from a year ago

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